The good: Good Looking, Good sound, easy to use, MP3 ringtones, camera is great for a non megapixel and video is good in normal lighting. Display is excellent even in bright sunlight and the battery life is decent. The external display is also large and full color, and you can customize both displays (I like having the exterior display show the large clock).The bad: If the antenna breaks, it cannot be replaced except by the factory (and is not covered under warranty).You cannot set the number of rings before the voice mail picks up.Summary: This is a good all around phone. Nothing fancy. No bluetooth or similar features so it's not for techno-geeks.I have had mine for a year now with no problems except every once in a long while, the ringer will lose track of my custom ringtone and I have to go into options and tell it to look for it again.I would give it a 9 out of ten for reception and clarity, and a perfect 10 for satisfaction. That is not to say that it is perfect, but it has MUCH fewer problems than any other phone I've ever used and the issues have been easier to fix.I repeat, a full year after purchase (okay, 11 months; since they have only been on the market since April 15 2005) and still thrilled!Don't buy this phone for its unique voice texting feature though. It works great in quiet areas, but most people that I know, including me, just don't use it that much. This is not a phone for avid texters anyway. Get a PDA combo for that.My last comment refers to the antenna. It is molded into the body of the phone. You cannot put an after-market antenna on it so if you drop it and break it, you're out of luck. However, my wife broke her antenna off and the phone still works almost as well. The only difference resulting from the loss of the antenna is that it is weaker on the fringe of a signal area, and the phone has developed a slight feedback loop (a faint echo that the undamaged phone does not have).