Over the past 10 years with Sprint, I have been less than pleased with their customer svc department when it comes to anything above remedial, basic questions or cust needs. Over the past few years, since relocating to the midwest, their service has been very bad in the past few areas where I have lived. However this review isn't about that. This review is in regards to one individual within the Sprint finance dept, Akkeria. Since Sprint doesn't have a place I can find to leave a review (wonder why?), I wanted to give credit where it's due. If you ever have to deal with Sprint's finance dept, hope you get Akkeria. I would like to acknowledge complete professionalism from an agent in the Sprint Finance Dept named, Akkeria. When other agents in her dept would leave me on hold for 20 minutes and even hang up on me after calling back, I gratefully was able to get Akkeria on the line and she took the time to listen to my concern and do everything within her power to try and generate a resolve. Normally, incompetence and apathy (such as what I experienced with the previous two agents) are generally the status quo that I've experienced from many numerous depts of large companies like Sprint (and including Sprint). Departments that should be focused on resolve and customer satisfaction are at best only "pretending" to solve any real issues from a script that doesn't cover the problem at all or at worst, just place you on hold until you get tired of waiting and hang up. And lets not forget my recent and previous experience today, before Akkeria, when both a 20 minute wait and a hang up that occurred before I had to call back for a 3rd time! Akkeria is an agent that stands out from the rest and I only wish Sprint and other companies like Sprint would look to hire and train more people like her!
In this day of constant robo calls, I find it poor service that Verizon charges for the Caller id app while AT&T offers their Mobile Security and Caller Protect app (basic app) free of charge!
I had a great customer Service Supervisor named NOEL who helped me and he went above and way beyond what I ever expected him to do and he was just Awesome! Thanks for your Help!!!
My customer service representative named Jill ID number 501370 was absolutely phenomenal. If The company MetroPCS has an employee of the year she should be chosen. She was very patient with me and very thorough with her answers and in a timely fashion. Jill Insured me that she would take care of all of my MetroPCS needs and did just that With care, poise, And the up most respect. I have three metro lines all with unlimited data and I will surely continue to be a metro customer because of the gratitude she show me with taking care of all of my MetroPCS needs with care and gratitude. I have three metro lines all with unlimited data and I will surely continue to be a metro customer because of the gratitude sha gave me with taking care of all of my MetroPCS Needs. SHe is amazing!!! after worrying about my phone situation I am definitely a happy customer and proud to be a part of the metro PCS family thank you Jill
I've had AT&T and Verizon, but none have had customer service as good as this. You get connected to a REAL person. They fix your issue with ease and they don't try to sell you any bull that you don't need. There's no contract and a great price! I don't know why I didn't switch earlier. Thank you Tello.
Absolutely happy with the way the lady helped me out, very patient and nice to me. Great job Gabriela Sanchez
after being with AT&T for thirty years it is a delight to speak to reps from T Mobile. Assisted with any question or problems and was given a 4G LTE Cell Spot also known as a "Microcell" for free immediately after asking. AT&T refused this after owning two that went bad and were not used anymore due to being "obsolete". Good-by $400.00. I am also paying 50.00 per month less for three phones now with unlimited service as compared with 6Gb
I got my S8 last year. The reception has only been marked low as it is the area I am in and not the phone. I cannot mark the apps brilliantly as I am not very techno so don't use to its full potential. I have always liked Samsung phones but this one's camera is fantastic. I, unfortunately, became ill at the beginning of the year and am not working due to my health. The camera on this phone takes amazing pictures and I post daily on Instagram. It is my lifeline to the outside world and is helping me as I make myself go out and look around for pictures I can take. I would recommend the phone to anyone as its easy to use and the quality is fab. I would be lost without it. Keep up the good work Samsung. I do hope though at the moment the lifespan is good on this phone. Sorry it's not an in-depth review just needed to share my experience of the phone.
They have great costumer service and you never wait long go be served. They also all fines the right plan to fit your family.
For the most part, I have found BOOST to be good, overall! I haven't really had any significant problems with this service! It's part of SPRINT! What's most vital, however, is to purchase a well rated phone,...to go along with the BOOST service!
I spent more than 4 hours in the Tmobile store in Commack NY. I switched my carrier from Sprint During this frustrating time-being placed on hold by Sprint for long periods of time; and being hung up on by Sprint 3 times- Danny Torres was calm, pleasant and professional. It was refreshing to come across a sales person who takes pride in his job!
8 year olds are clumsy. And sometimes parents don't make the wisest decisions regarding smart phones and water and said 8 year olds. "Hand me my phone" is a totally harmless phrase unless you're in a raft, your kid is on the dock, and there's a 12 inch area of water between you both. Needless to say, my Google pixel 2 went swimming. And by swimming I mean it sunk 15 feet to the bottom of the lake. And this wasn't a clear lake. Visibility is 0 about 2 inches below the surface. So, we did what any smart person would do in that situation. We recruited the neighbor girl to repeatedly dive down through the cold, dark abyss to the bottom and feel around amidst the fallen trees, seaweed, and mud for the phone and not a catfish or a snapper. After over an hour we had all but given up. But she came through and on her last attempt she had it in her hand as she came up. I immediately turned it off, gave her a reward, and then did my best at drying it out. I took off the case ($7 off wish) and used my hand vac and hand at each port to try and suck out any water or lake debris hanging around. Then I made a sort of vacuum chamber out of a glass jar, a balloon and the same hand vac. I put my phone in it and put the attachment through the balloon on the top and ran that off and on for a few hours. Then nestled it in for the night in a bowl of rice. In the morning it worked perfectly. I can't even tell a difference from before it went under. The Google pixel 2 is by far the best phone out there. I recommend it to everyone- even if they don't spend any time in the lake!
I went in to ask a question and the guy was a total jerk. He rolled his eyes at me and made me feel embarrassed. I will never go into the Rosemount Verizon again.. Also,will let other people know not to go in there either. Horrible customer service!!
I have went through my share of smartphones.. I'm pretty rough on them. My last 2 were the Samsung Galaxy 8plus. Even with my insurance it cost me 400 out of pocket so I finally just went with a economical 100.00 smartphone and honestly I like this Luna 5.5 more then any of my overpriced.. Underpowered phones.. The screen protector and cases are hard to find but they are out there. My display.. Speed.. Ect are all wonderful on this phone. The camera is average but I'm more worried about performance.. Memory.. Ect on my phone. If I want great pics I'll use my digital camera
its a wonderful phone but be careful because mine shattered after falling just two feet so buy an extremely protective case and a screen protector or else it’ll shatter
Omg you guys! This customer service phone representative lady named Shaun or Shawn...I can't begin to tell you how helpful she was! She spoke through the phone with so much comfort in her tone. Assuring me that everything was going to be fine, and what I needed was going to get done. It was like being on the phone with a good friend. I hope her boss/supervisor or manager sees this and gives her a raise or promotion because she deserves it! Thank you once again Shaun (or Shawn)!
My Dad a Senior Citizen was given AWESOME Customer Service by a gentleman at the Verizon Wireless Store in Garden City, SC! The gentlemans name is JASON GARVINE! He went above and beyond to answer all questions with patience and genuine care. My Dad is seventy five years young and boasting his new IPhone! JASON we applaud your efforts and truly believe that Verizon needs to know YOU are an asset to their company! Customer M Holley Daughter P Whitehouse APPLAUIDNG YOU!!
I have been a loyal customer with Sprint for over 10 years now. I had never had any major issue with them. By the end of March, I received a mail stating I could upgrade to the newest phone, Galaxy S9 for free. So, I inquired as I had recently upgraded to the Galaxy S8. I was informed that it was a special offer, so I decided to go ahead and get the latest and greatest. I ordered online and picked it up at the store. I asked the rep at the store if I could return the phone there and they indicated I would receive a return package on my mail. I waited about two weeks and I never got the return package. I contacted sprint couple time inquiring about this, they told me they would send it. Finally, I got not one but two return packages. By mid-April I finally sent the phone back. Luckily, I took a picture of the phone in good condition and the label I got from sprint. Later, I saw the phone was delivered to Sprint on April 20th. All looked like was set and done. To my great surprise when I saw my bill for the month of May, and a charge on my credit account for over 500 dollars! I immediately contacted Sprint via chat and they said they hadn't received the phone. I was totally outraged. They said they would investigate and let me know. I keep insisting over the following few days about a resolution and the immediate credit back to my bank credit card. I provided the UPS tracking number indicating the package was delivered on April 20th (OVER A MONTH AGO!) On April 6th, I got a text stating their records indicated they didn't receive anything. At this point I was really pissed off! I contacted them again the following day and I expressed my frustration in how this is being handled. I guess that finally got their attention because the rep told me they had found the phone now (how convenient!). They said they applied a credit on my Sprint account, which is ok, but what about the charge on my credit card that had already been applied? They opened another case to check with the financial department to investigate and give me a credit on my actual credit card. What the heck!? This shouldn't had happened to begin with. Why am I responsible for an incompetent warehouse management that misplaces and/or doesn't update the records accordingly? And why before charging my credit card I was not warned that it would happen? Shouldn't Sprint had investigated before applying the charge? Now I am waiting for a prompt resolution, which they said it would take up to 7 days. Had I known that doing an online upgrade was going to be such a pain the a** I would've never done it! Sprint, I think you need to review your processes and make sure the warehouse updated the records in a timely manner, and before charging a loyal customer talk to them to figure it out! I am so frustrated with all the waste of time and effort to get this resolved, that I am truly considering changing phone companies. More to come…
The ability to send in data from The monthly, anonymous phone activity to the samsong team. Who helps adapt my phone to best help my daily life, is truly helpful. It adapts to your daily activities and helps you in small unexpected ways, so thankyou. In a day, you bettered my life
iPhone X designed this stupidest default feature of magnifying. The magnifying box blocks everything and zoom out pop up sometimes works while other times don’t. You can’t even turn it off in settings since it’s in a way. I don’t understand why apple set up this feature in default while users can decide on their own for this selection.