Overall, I couldn't be happier with my Twigby service so far. I came from another Sprint mvno thatwas ok.. but customer service was pretty bad and took forever to answer. I read some reviews on Twigby and thought i'd give them a try. CUstomer service is really easy to get a hold of and helped me transfer in no problem. so far so good.. also, free roaming on verizon is a nice perk. I recommend!
My son went in to Verizon here in Fremont Ohio to get his prepaid phone. He got the Motorola G4. On Tuesday the 13th of June 5 days after purchase my son was working & left his phone sitting on a table. When he came down from the roof the glass on the front was cracked. He thought maybe it was from the heat of over 90 that day. We called Verizon prepay & they said he has a 14 day warranty & to take it back to the store. So we took it back to the store waited almost 40 minutes & they said they couldn't do anything!!! So we got in the car & called again the Prepay Dept & was told again a Rep that yes he has a 14 day warranty. She said she'd get him a new phone & transferred him to Motorola . The girl there said he would get a new phone and said he had to pay $24 fir the new one. My son said he wasn't paying for a new one & the Rep at Motorola hung up on him. So he has a now 6 day old phone with a cracked front screen that Verizon or Motorola will replace. My whole family is Verizon customers but are totally upset & disapointed in this type of customer service. Watch what you get when it comes to Verizon's prepay phones because they don't do what they say they're going to do!!!
Worst phone I have ever owned. My previous 6 year older Droid Razer had better reception, stronger glass front, better navigation. The LG G5 batter does not even last one day with normal use. The text feature sends repeated texts often, annoying my friends. Any MINOR drop puts a crack in the glass. The navigation often misdirects me. Bluetooth sync does not always work. Calls drop. DO NOT BUY LG!!! They are putting out garbage.
TRIED TO REDUCE MY PLAN WITH THEM TODAY SINCE THEY HAVE CUT BACK MY SERVICE ANYWAY. I WAS TOLD I HAD TO PAY MY HIGH RATE TO DROP TO A LOWER RATE ON MY ACCT. THIS MAKES NO SENSE AND IS VERY POOR CUSTOMER RELATIONS. SO I WENT WITH ANOTHER WIRELESS CO & THEY LOST MY REVENUE. I WONDER HOW MUCH THEY NEED TO LOSE TO LEARN.
Very disappointed my data is very very slow I am a paying customer and I would like to have quick data I am defenitly not recommending sprint to no one . You promote quick data and you don't keep your end of the deal
Sprint wireless provides decent service when you are a customer with them. Once you move out they try there best to rob you. I asked to unlock the phone after my contract was over. By that time I was with another service provider. The request was made 45 days after I canceled my Sprint account. They won't unlock the phone because of this reason. The only option provided is to get back to Sprint and keep the account active for a minimum of 90 days to be eligible for the device unlock. I admit it was a mistake to leave the phone locked after the contract expiry, but the policy by Sprint is to rob the customer. There are several Sprint devices which are not even eligible for an unlock. Please refer for details - https://www.sprint.com/legal/unlocking_policy.html Note: Unlock your Sprint device as soon as the contract expires.
I went to sprint on 22nd of April to purchase a couple phones and the service there I recieved was spectacular. I told them I was interested in buying a Samsung Galaxy S8+ and was directed toward Jay Vega, who is a long time employee who have helped by a smartphone when we wanted to buy them.Jay Vega had a enthusiastic tone and was willing to explain anything we didnt understand. Jay Vega is a fantastic Sprint employee who really sells the phone to you with a smile.Jay Vega showed us a current deal going on with the S8+ plus and helped us buy it. Jay Vega is wonderful employee who really puts the customer first. Jay Vega is a wonderful person.
It really sucks when you show up early for the new S8 and you are the first person there and 3 other people get service before you i guess i wore my invisible clothing. When the store hould open at 10am and the employees arrire at 9 and whee the doors open they still not ready for business is unbelievable to me. This store on 1042 Goodman Rd. Southaven Ms. has seen me for the last time
One Plus phones may be good in specs bu they are the worst phones to buy. Dont ever buy these phones the battery life after 3 months use only last 1hr and bluetooth most of the times dont work the phone shouts down randomly while using it and bluetooth earphones don't work when using with phone calls. Flip phones are
I look through these reviews and must say I am supposed at all the 1 star negative reviews. I see a lot of people talking about bad customer service and bad cell service and I have not experienced either of these issues. I understand the service depends on where you live and use your phone but for me it has been very good. Sure there are weak spots but I had those with Verizon as well. And the customer service for me has been fantastic. I also think the plans are very fairly priced especially if you catch one of the sales. Overall I am very happy with T-Mobile.
They trick you with all these surprise fees! When we canceled the service with sprint because their service just ain't no good. Our bill went from $230 to $880! Wow! For canceling and other bs they came up with. It's ridiculous! But you've been warned!
I bought an iPhone from sprint and payed 240$ down for the phone. They told me it's my phone as soon as I pay it off. Sprint also has the buyout program where they buy you from another carrier. I had Verizon. Sprint didn't buy me out. They asked for the bill which I brought them but they didn't want to help me pay it off because it was a 1000$ and they wanted explanation of why the bill is so high - which shouldn't matter since they said that they will pay up to 650$. They waited for two months while having me run around and trying to get explanation of why the bill is so high then sprint guys told me since it's been two months, they can't do buyout anymore. On 4/6/17 (today) I called sprint customer service and asked to cancel service, the customer service representative told me that my phone is on a lease and I'll have to pay off the phone and return it to sprint anyway. They also told me that I can't go into a store and return it, they will send me the final bill of 490$ +, and a box so I can send the phone back to the company. Sprint lied to me and overcharged me. That's fraud, and Sprint deserves to be sued for misleading and lying to people.
When RingPlus went down I did a lot of research and settled on Tello. We have two cell phones on plans and one on pay-as-you-go. The plans are well tailored to our usage needs and the pay-as-you-go option lets us have an emergency back-up cell sitting right next to our Ooma voip landline phone for when the power goes out. I always like to have a back-up for my back-up. Since the pay-as-you-go deposit never expires (so long as you make at least one call every six months) my $10 deposit will keep that phone alive for years. Good international calling rates and 24/7 customer service don't hurt either.
I had an emergency and could not pay my phone on the date I chose. It was going to be two days late. They do not allow a grace period of any kind. So a guy named Maverick told me he could change my due date. I thought cool until he told me it would cost $13.00 today. I wasn't happy so he told me to hold on. He came back and told me he went ahead and paid the $13.00 out of his own employee credit. Now whether this is his REAL employee discount or something Metro gives them to help people, I don't know. All I know is this guy helped me out big time. I need my phone for work and two days without it would have cost me a lot. So thank you Metro for your help. BTW....I have NEVER had a problem with this company. And they have saved me $40 by changing to them. So they are cool with me :-)
I have tello for pre-teen phone with limited service and did not want to pay $30 to our carrier just for him to have a phone in case of emergencies. We pay $11 per month!!! We have had Tello for several months and every time I call, a person answers the phone with pleasant attitude. We switched to a new phone a few months in and the customer service rep answered the phone all 5 times I called and helped me tremendously. They are always helpful and if they can't help, you may be on a short hold but they will come back an answer. And they remind you that they are there 24/7!!! The big carriers should take pointers from Tello. When our contract is up at the end of this year, our family is switching everyone to Tello. It is hard to find companies with "GREAT" customer service these days. The price is right and the service is great. I have no complaints and would give a 10 star if I could.
I came to Tello from different accounts I had on PagePlus Cellular and FreedomPop. The customer service is so much better with Tello. Agents at PagePlus are intractable if they decide you are incorrect. A good service person listens, and even if he/she believes you are in error, is willing to compromise to keep your business. Those at FreedomPop are so stupid and poorly trained, you'd think they were lobotomized patients rounded up from a burned down home for the insane. Phone service is also better than with FreedomPop, even though both are MVNOs that use the Sprint network--at FreedomPop, I often had to dial at least twice to complete a call, and the other party often couldn't hear me well, or would complain that there was an echo on the line. So far call quality is comparable with PagePlus, which uses the Verizon network (arguably the best network, but also the most expensive by far). Also, if you want to speakt to an agent at FreedomPop, (1) you have to pay an extra amount per month(!), and (2) you can only call during business hours--that means if you have a problem at 10PM on a Thursday, or 12 noon on a Saturday, too bad, you have to wait until the next business day! So you could be unable to make or receive a call for nearly 40 hours! Have you ever heard of something so ridiculous? What do you do if you have an emergency, or a vital personal call (birth, death, etc.)? The many different options for plans at Tello also mean that, depending on your needs, you can either save money or only pay a little more than just about any other carrier around (I won't say "every" carrier, since I have only compared as dozen or so). Lastly, you don't have to buy a cell phone from Tello--you can bring any CDMA or many GSM phones, as long as they are not locked, saving you more money. Highly recommended!
So ridiculous when sprint charges you so much. i switch to unlimited and bill was 427$ monthly for 5 phone. Then i switch to 3gbs to be shared between 5 phones and i get a bill for 491$. I ask how much it will be to shut all phones off and they tell me 1300$. It is so much because I lease the phones. So i say, I get to keep the phones if I pay the lease amount to shut phones off, she tells me no, you will have to pay another 199.00 for each phone to keep it. If I am paying the rest of the lease payments off, why can I not keep the phones? But if i keep my service and pay the rest of payments pff then i can keep it. They are ridiculous and seriously rob people! The lady I talked to was rude and I did not even understand her half the time! Sprint get your shit together!!
My experience was positive. I did a lot of looking around for a company who presented themselves to my satisfaction through their website. I also made many calls of inquiry. At this point I am satisfied that my research and instinct payed off. This is a high bar to meet so I hope this company can maintain these qualities for the long haul.
I'm super pleased with your CS and is much better than my former carrier. They used service tickets and 3 days to a week later you might get a response. My wife and niece are next to join Tello, I'm the Ginny pig. Your PAY AS YOU GO CREDIT is the main reason I went with Tello. 6 months to use up your minutes or until you run out and then auto top up at $2 for a 5.10,20 and 50 dollar plan. That's unheard of for a small user and why we left Virgin Mobil. Keep up the great work and they say customer service is gone, you just proved the Nay Sayers wrong. Thanks again Bill
Sprint is by far the worst phone company I have ever had. They do not value their customers and will not work with you. I have two phone lines and one of the phones were stolen. So it was up for an upgrade and I went to the store to get a new phone then told me that because I did not have my stolen phone that I could not get the upgrade without paying over $200. I then upgraded my other phone line and spent $300 dollars and figured I would contact asurion for the stolen phone. When I contacted asurion I asked if they could add the deductible of $200 to my phone bill which I've done numerous times before. Asurion insurance then stated that sprint is the only one who can approve that. I then waited for 45 minutes and explained this to a rep then supervisor and manager in which none of them could help. My account is not past due delinquent or anything and still nothing to accommodate me seeing I just spent 300$ on another line. I am definitely switching from them they are by far the worst phone company