It took three separate calls to finally get taken care of, the first two women dismissed me as quickly as they had picked up the phone. Then I got Brennan she was great and it may have taken us close to an hour to fix my problem but she did it. I feel like although she is just doing her job she made the effort to go above and beyond to fix everything before hanging up. I appreciate it more than she knows. Thank you Brennan!
used and iq shield on my brand new samsung s8 after waiting 24 hours i charged the phone (i thought) turns out it only charged 6 percent in 8 hours. the charge circle had a triangle and water drop on it. . called sprint samsung went to the tech service and all said water damage. their commercials show it dropped in a swimg pool and someone showering with the phone in hand .its a total piece of crap and totally not even water resistant. really bad choice if you work in the trades or vacation near any water. false advertising suit soon .BEWARE SPRINT bad customer service
I had a phone plan with Sprint and i was supposed to be on the iPhone forever plan and when i called and spoke to a representative and advised that i spoken to another rep last month and she advised me that I would be on the plan and that i could upgrade my phone the following montj n when i cheked the account i was in shock that i could not. So i called and spoke to another person and they still would not honor what a representative told me and it was in black and white and they saw the conversation themselves. Sprint is all about getting you in then once they get you the promises that they are supposed to honor they don't.
i love my Samsung galaxy s8+ i recommend this phone to any individual who likes a big screen and also wireless charging, and nice camera.
The very worst customer service I have ever had as well as setting up an account. I've had to speak with one of the C.E.O.'s already which resulted in my account being an escalated account with some unique twists to it... My contract is up now and I'm being penalized for way more than I bargained for and am now being asked to pay over 200.00 in a new plan for three phones... Have already contacted Dan@sprint.com (ceo) and still haven't heard back from him or his team and that's the last person I went too and at such a high level and to call me on a Sunday night to apologize to me about how our account is so messed up... Well now because I was on an escalated account and am waiting for answers from the higher ups I will be charged proration fees... Keeps getting better. My attorney told me to take em to court... Once the CEO called me I decided to not proceed because he was very helpful... Now I am back to the same nuisiance that brought me to the point of seeking legal counsel. Every month there is something wrong with my account and advise and hope you either don't go down this same path or have to deal with what I'm still going through.
Hi, I switch over to boost on July 27,2017, my Daughter and I, I had an issue I went back to boost location 7108 s Wabash, Chicago, il- customer service person the young lady was rude and had no concern about my issue, I had a question about the Google app, she just jump her shoulders and rude and heartless, no worries I will be switching both account back out before the month is out from. Felisa, not a good place or good experience
I have had the Worse experience with Sprint since I signed up in December. A now Ex-Employee over the phone signed our family up on a plan that expired, sent me the documents that stated Sprints Promise to uphold the unbeknownst to me Expired plan, only to be charged twice the amount on my bill. Their phone customer service is worthless considering they can't speak or understand English, they have no clue how to answer a minor question such as, "Is your corporate store in Springfield?" .... However I will say that Sprint does hire informative and extremely helpful in store managers....Ben Fisher at the Sprint corporate store in Springfield Mo has been a dream for me and has gone above and beyond in helping get my sprint plan correct. Sprint needs to have Ben get a hold of the customer service and manager crew that deals with people calling in on their 1-800 line and teach them basic English and how to actually help with issues with their service instead of creating more issues for them. Thank You BEN FISHER...ASSISTANT STORE MANAGER AT STORE 3153...I HAVE NO CLUE WHAT THEY PAY YOU...BUT YOU DESERVE A RAISE AND RECOGNITION FOR YOUR CUSTOMER SERVICE!
I'm a premium customer by sprint long time ago. In the past 2years i always had a problem with my phone to not receive calls, text messages ... Hundred millions times i was complain about it, but they always try to look at me stupid. Finally i found out from a European phone repair and technician my type of phone (LG G4) is factory damaged phone this is why I'm having issues with it from the beginning. They charged to this phone that amount every month what they are doing for a regular good phone. My husband phone is also damaged by end of the contract what is always mysterious why is damaging all the phone to my husband by end of our contract. Customer service always try to wash the company clean ( this is them job , this is why they get payed), but it is more than unabashed already. I'm so dissapointed in the company after almost 5years of customer and i never plan to go back. They are always come up with some excuses, because they do not wanna take responsibility. They offered to me 20$ bonus to my factory damaged phone use till 2years , i lost more than 20$ of business because of that issue. I wanna ask. This is what the premium customer deserve ? Really? I don't need a 20$ bonus,I need a normal service and that's it what I pay for!!
I'm a premium customer by sprint long time ago. In the past 2years i always had a problem with my phone to not receive calls, text messages ... Hundred millions times i was complain about it, but they always try to look at me stupid. Finally i found out from a European phone repair and technician my type of phone (LG G4) is factory damaged phone this is why I'm having issues with it from the beginning. They charged to this phone that amount every month what they are doing for a regular good phone. My husband phone is also damaged by end of the contract what is always mysterious why is damaging all the phone to my husband by end of our contract. Customer service always try to wash the company clean ( this is them job , this is why they get payed), but it is more than unabashed already. I'm so dissapointed in the company after almost 5years of customer and i never plan to go back. They are always come up with some excuses, because they do not wanna take responsibility. They offered to me 20$ bonus to my factory damaged phone use till 2years , i lost more than 20$ of business because of that issue. I wanna ask. This is what the premium customer deserve ? Really? I don't need a 20$ bonus,I need a normal service and that's it what I pay for!
I HATE THE FRONT FACING CAMERA! It makes my face very long. My Samsung Galaxy S6 had a way better camera! I'm disappointed. I honestly wish I never upgraded...
Very disappoint I got it as a gift but it is bad quality phone. The screen got stripes all over I can really see good pics, I am going to get a replace phone but anyway when using internet it freezes. The phone look nice and battery is good. I hope the replacement phone do not do the same.
If I could give them a zero star rating I would. If you try and call them to terminate your service they will tell you that you have time go into the store to terminate but then when you go in to the store they can't terminate so they make you do all these turn arounds and make it impossible to cancel your service and if you don't have a phone you can use for their service it's stupid cause then you are basically getting charged for nothing by far the worst customer service if you have the choice to avoid this company do so at all costs they just cause your so must frustration and the employees at the Sprint stores a pile of crap if you come into cancel the service they make you call customer care while they sit there and play on their phone the whole time your waiting which is really disrespectful.
This is the worst telecom company, I do not recommend anyone to share with them, even if they offered you a free line, because then they will steal you by deceiving you and take unwarranted amounts from the start. I do not have an international communication service. From the start, when my son played on the phone and made an international phone call, even though I am not a subscriber to the international call service, they added $ 134 to the monthly bill. When we contacted the customer service, they never helped us and also offered to share with them and take IPhone 7 is free to give them your old phone this offer all Lie with them, and after they did not pay socialist the full amount of the company and the old was vorizen and the old company Talaptna to pay $ 200 increase because the company did not t mobil pay them the full amount
Iv recently upgraded my galaxy note 4 to a s8,first off if you try to use the aux connection "which I do alot",there's always gonna be a horrible static noise unless you go deep in your settings and change a few things,why they made it this complicated idk,second the auto correct is nerve wracking,if I'm trying to find how to spell a word,it waits till I get to the last letter of the word to finnaly pop up on the display,third when driving I like to switch songs on amazon,each time I try to switch a song,I always have to double tap the screen for it to switch,again very nerve wracking while paying attention to road. The reception is decent but could be a lot better.This is the first samsung phone that iv had more gripes than compliments. But oh well in a contract now. Miss my note 4.
Cricket is not worth the dealing with. I am so disgusted with the lies and run around they give you. People stay clear of Cricket better spending a little extra they having to deal with these people. I was lied to about the insurance lied to about being sent a new phone, after the 3 mind you 3 phones they sent me didn't even last one day...one not even 2 hours. I was so upset I called and spoke to a supervisor who swore up and down they were send me a new phone. I am not stupid, all they did was take off the cover that says reconditioned phone. And the phone they say is new still doesn't work. BEWARE PEOPLE JUST STAY AWAY FROM CRICKET.
Overall, I couldn't be happier with my Twigby service so far. I came from another Sprint mvno thatwas ok.. but customer service was pretty bad and took forever to answer. I read some reviews on Twigby and thought i'd give them a try. CUstomer service is really easy to get a hold of and helped me transfer in no problem. so far so good.. also, free roaming on verizon is a nice perk. I recommend!
My son went in to Verizon here in Fremont Ohio to get his prepaid phone. He got the Motorola G4. On Tuesday the 13th of June 5 days after purchase my son was working & left his phone sitting on a table. When he came down from the roof the glass on the front was cracked. He thought maybe it was from the heat of over 90 that day. We called Verizon prepay & they said he has a 14 day warranty & to take it back to the store. So we took it back to the store waited almost 40 minutes & they said they couldn't do anything!!! So we got in the car & called again the Prepay Dept & was told again a Rep that yes he has a 14 day warranty. She said she'd get him a new phone & transferred him to Motorola . The girl there said he would get a new phone and said he had to pay $24 fir the new one. My son said he wasn't paying for a new one & the Rep at Motorola hung up on him. So he has a now 6 day old phone with a cracked front screen that Verizon or Motorola will replace. My whole family is Verizon customers but are totally upset & disapointed in this type of customer service. Watch what you get when it comes to Verizon's prepay phones because they don't do what they say they're going to do!!!
Worst phone I have ever owned. My previous 6 year older Droid Razer had better reception, stronger glass front, better navigation. The LG G5 batter does not even last one day with normal use. The text feature sends repeated texts often, annoying my friends. Any MINOR drop puts a crack in the glass. The navigation often misdirects me. Bluetooth sync does not always work. Calls drop. DO NOT BUY LG!!! They are putting out garbage.
TRIED TO REDUCE MY PLAN WITH THEM TODAY SINCE THEY HAVE CUT BACK MY SERVICE ANYWAY. I WAS TOLD I HAD TO PAY MY HIGH RATE TO DROP TO A LOWER RATE ON MY ACCT. THIS MAKES NO SENSE AND IS VERY POOR CUSTOMER RELATIONS. SO I WENT WITH ANOTHER WIRELESS CO & THEY LOST MY REVENUE. I WONDER HOW MUCH THEY NEED TO LOSE TO LEARN.
Very disappointed my data is very very slow I am a paying customer and I would like to have quick data I am defenitly not recommending sprint to no one . You promote quick data and you don't keep your end of the deal