Another round of AT&T reviews and ratings
Share your opinion and experience with this device. Influence others and their buying decisions, or just make your voice heard!
- 2.3 overall
TERRIBLE...DON'T WASTE YOUR MONEY !!!!By Michelle Durbin, posted: Nov 13I've been a faithful customer of AT&T for well over 15 years if not 20. I live in a very rural area so we don't get good reception a lot of the time, it's just a fact and it's always been that way. I've also always had a landline. But, in June I moved, same rural area but into a trailer. I was trying to cut down on expenses so I got rid of the landline and thought I would just give it a go with my cell phone and see. Terrible decision! I run 2 home business...I found out quite quickly that I can't rely on the cell service alone. I'm also a nurse, I get put on call from time to time. IF my job calls for me to come in and I don't answer I could get in big trouble! I need reliable service SO I had to hook the land line back up. NOW, I don't think it's right to pay the rates AT&T Charges for that type of service when you can get it at half that price!!!! SO, I'm moving to Straight Talk but AT&T won't let me out of my contract. I'm going to have to buy another phone for my new Company just because AT&T doesn't care about the people, loyalty and providing dependable service. All they care about is their money!!@!!!
- 0.7 overall
SELFISH AND RUDEBy mohammad hanif, posted: Nov 13I went to the ATT store last month I bought an iPhone 5 I told the sales person that i wanna switch my number next month casue my contract expires next month he said ok I wen back yesterday to the store around 7 o'clock I talked to the salesperson about the same thking i had said an they dont know what they are doing they only made attention to the people who buy the new phone just so they can get a commission from that. i waited almost 30 min n finally an emplopyee came over and the way she was talking i felt as if they wanted no customer we told her i needa switch my numnber and it looked like she wasnt even interested in helping. even the manager didn't even know what he was doing i am going to disconnect the service because of the rude employees and im gonna inform everyone about my att experience and how they are bad and rude to customers
- 1.0 overall
Worse company everBy Manuel Cario, posted: Oct 13I had a contract with them that specified it was 60$ a month, for some reason that amount started to increase till I ended paying 160$. I never was explained why I was getting these amounts of money as a fee and bills, so I cancel my contract with them. They are escammers and they will charge you amounts of money without you knowing where those fees come from. If you use Wi-Fi, they will charge you for the data you use, even if the service is not theirs. If you are an AT&T customer, make sure you check all your bills, you will see there are inconsistencies within the fees.
- 1.0 overall
No Customer LoyaltyBy Soundar Kumara, posted: Oct 13I had been a customer of ATT witless for 16 years and AT&T for 31 Years. AT&T cannot waive upgrade fees of $36!! what kind of company is AT&T. Time customers take control and quit AT&T service
- 1.7 overall
HORRIBLE!!!!!By Astrid Garcia, posted: Oct 13I have been a customer since 2003 and was happy with service even though completely over charged. Now that they make a mistake and disconnect my phone they couldn't even had the courtesy to reverse the ridiculous $40 reconnect fee! I'm done with AT&T
- 1.0 overall
HorribleBy J. Alex Hamdan, posted: Oct 13Besides the slow connection and the drop of service, their billing is the worst thing I ever experience. Advise, Do not sign up for automatic payment, they will over charge my credit cards, I spent numerous hours and several days on the phone to get straight. a month later they the issue still there and they double charged me again. Today I talked to 6 reps and non of them has clue how the charges mounted from $19.95 for this month bill to a $75.62. I'm baffled !!!!
- 1.0 overall
AT&T is awfulBy Matthew Matti, posted: Oct 13Internet is very slow! it takes a while to load a page even google.com. I'm a student and i cant even do my homework without being just angry at this poor service! opening couple tabs at once is like opening 5 adobe programs! they rip you off! you pay a bill for your frustration. I high recommend you to not get involved in such a poor company like ATT. their policy says that if you pay more you get high internet speed, but that is just a bull! ATT target simple people. are you a simple person?
- 1.0 overall
The 1-5 rating should offer a '0' option...By Heather Braddock, posted: Oct 13My husband and I have been customers of AT&T’s for years. In fact, I have had my personal number cell phone number for a solid decade. Four months ago, we moved into our new home, which is situated 10 minutes from the very middle of downtown Akron. Much to our surprise, we have NO cell coverage within the confines of our new home. This results in multiple dropped calls a day. If I’m at work or running around and trying to call my husband on his phone at home, it takes at least 3 or 4 calls just to get the thing to ring. Yesterday alone, I received three voicemails from calls that never rang through, dropped 7 calls and was unable to make calls out for 10 minutes following each dropped call due to no reception. Sometimes, if we want to make a phone call, we have to stand on the front porch or, for even better signal, the front yard. Making calls this winter will be a lot of fun. When we have friends over, who largely have Verizon coverage, we watch in envy as they has decent service while we have a greyed out bar denoting no signal, not even one lousy bar. Upon calling AT&T to address this claim, my husband was rather forcefully and rudely told by the representative that they do not guarantee coverage, and that fact is in our contracts. My husband complained to a manager and was able to have part of one bill reimbursed, but was firmly told that it would not happen again and that we had to purchase our own mini cell tower ($199) that would expand our service. Upon increasing frustration with the service we have been receiving, we reviewed Verizon plans. By switching over, we can save $30 a month, and that’s with the same sized plan and better coverage, but AT&T’s solution is for us to SPEND an additional $200. In any other business, if I were to pay for a service or good and then not receive said service / good, I would expect my money back or would be calling them thieves. So, as I am stuck with AT&T for the next 9 months (lest I have to pay a horrendous early termination fee), I have decided to add my voice to the multitudes of dissatisfied AT&T consumers. Buyers beware: if you are looking for a wireless plan, evade AT&T at all costs! Their prices are higher, coverage lower and customer service is poor! From what I hear from friends and strangers alike, Verizon is the way to go!
- 1.0 overall
Extremely poorBy Cammy Akus, posted: Oct 13They are rip off when it comes to billing. I was asked to pay $99 because technician showed up to my apt and was never disclosed to me. Please do not sign up with att. They are thieves.
- 1.3 overall
RIPPED OFF by AT&TBy kd667, posted: Oct 13AT&T sold me an insurance plan, which I didn't have a problem paying for UNTIL I WENT TO USE IT. What they fail to make known is the HIGH DEDUCTABLE OF $199.00 IF YOU LOOSE A PHONE AND SUBMIT A CLAIM. I never felt so ripped off in my life. Looking for a different company to deal with now. THIS JUST SHOWS HOW MUCH RESPECT AT&T HAS FOR THEIR CUSTOMERS - NONE. I FEEL EXTREMELY TAKEN ADVANTAGE OF.