Much more AT&T reviews and ratings
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1.5 overallAwful, Terrible and Torturous
By Robert Ramey, posted: Dec 09The good: there aren't anyThe bad: the title says it allSummary: The Awful:
I switched from Verizon to AT&T for two reasons. The first was the roll over minutes. The second was their claim of coverage and dropped calls. AT&T has not lived up to either claim. Roll over minutes are a joke. I currently have over 6000 roll over minutes which, for the most part, are useless. My current plan is 1400 minutes per month which on a monthly average is too many. The next lower plan is 700 minutes per month, not enough. If I opt to change plans, I will lose my roll over minutes, so WTF good are they?
One also need be aware of additional charges for network usage. Inadvertent access adds up quickly. If you don't need it, be sure to have it blocked.
The Terrible:
Cell phone coverage in Iowa pretty much sucks, even in the larger metro areas. There are dead spots everywhere. One area has five bars and an area two blocks away has none. Most of northern and central Iowa has no coverage whatsoever once you travel 5 to 10 miles from a major highway.
The Torturous:
Most of the cell phones they offer are crap! The first phone we were offered when we took out the plan was a Nokia. Can you say POS? My wife's phone would shut off in the middle of a conversation for no reason. Mine would not allow me to dial out without rebooting first. Something about my SIMS card. I no longer remember exactly what the problem was.
I went back to AT&T for resolution of the problem. The first option they offered was to replace the phones with the same thing. Having researched the phone before going in, I knew the problem(s) were inherent to the phone. I told the representative replacing the phone with a like model was NOT an option. The only other option they gave me was a different model phone if I renewed my contract. I chose to do this only because I had over a year and a half left on my contract and it was too expensive to terminate. Our second phone was a Samsung knock off of a Motorola Razor. I could have gotten the Motorola, but it was over $100 more. The Samsung has not given me too many problems other than the speaker is cheap and it is difficult to hear what is being said. It is not difficult to see why it was cheaper than the Razor. My recommendation? Stay far, far away from AT&T.report
- 3 people found this review helpful
1.3 overallCon arist tactics of AT&T - rollover minutes
By Barbara H, posted: Aug 09The good: Roll over minutes option The bad: Roll over minutes change optionsSummary: AT&T has arm twisting tactics in place connected with the rollover minutes options. If you acquire roll over minutes and want to change the wireless telephone plan to a lesser amount based on your monthly usage - the company is stating that all minutes acculumlated, regardless of the length of time with the company, will be taken away due to the change to a lesser minute telephone plan.report- 3 people found this review helpful
2.0 overallPoor Quailty Poor Customer Loyalty
By Angeline Broomhall, posted: Jul 09The good: Rollover Minutes. The bad: Unreliable Signal Strength, NO 24hr Customer Service, Would like to see better customer loyality.Summary: I have been with AT&T/Cingular for over 5 years. I have been more and more dissatisfied. The signal strength is more often bad than good, I can watch the bars go up and down. I would like to see better offers to long term customers such as myself. I have never been so ready to change companies and noone at AT&T seem to really care. I guess my 6 years of monthly premiums didnt mean all that much.report- 8 people found this review helpful
1.5 overallAT&T sucks!
By Kirk Brown, posted: Jul 09The good: Rollover minutes
Can get early nights and weekends
Good Phone selectionsThe bad: HORRIBLE SIGNAL. CANT EVEN TALK IN MY OWN HOME. Missed calls. Cannot text message. VERY FRUSTRATING!
Summary: Can't even talk in my own home. Calls consistently go to voice mail and I lose signal for no reason! Works ok in public, however. I have Verizon now with no problems. TRY THEM!!
Stay away! To be this expensive, I'm not getting the service I am paying for.report- 2 people found this review helpful
4.3 overalltwo thumbs up
By katie r, posted: Jul 09The good: AT&T almost always has great service for me, they carry Sony Ericsson phones, and the customer service is usually very helpful, if and when i ever have questions or problems with anything (rare)The bad: Expensive (although most, if not all other service providers are relatively the same cost) and they haven't carried a Sony Ericsson phone that I want lately.Summary: I've only ever had T-Mobile and Cingular (now AT&T) and I don't think I'd ever get rid of AT&T. I hardly ever have problems with them, and I almost always have good service. The only problem I'm having now is that my phone's mic is half broken, making it hard for the other person to hear me during a call. I'd like to get a new phone at some point, but I haven't really found a phone that I really like.report- 3 people found this review helpful
1.3 overallthey make me wanna kill myself
By B S, posted: Jun 09The good: popular phones, not neccesarily the best thoThe bad: -too much money for moderate services
-most calls r forwarded directly to my voicemail
-recieve voicemails an hour to 3 days after theyre left, lost my job
-texts are delayed (sent and recieved)
-customer service takes hours to get anything done and i wind up having to call back on a weekly basis to fix something
-double billed consistantly when i had automatic payments
-lots of "mistakes" that caused overagesSummary: these guys r a bunch of con men. i had no problems in the 5 years i had cellone, not even once... att takes over and im having my phone service dropped randomly for 3-5 hours at a time (unaccaptable). they charge more for everything cellone provided adn its lower quality service at that (I cant stress that enough!!!!). i had an iPhone and it was junk, its a toy not a tool.report- 3 people found this review helpful
5.0 overallAMAZING.
By Russell Mansfield, posted: Jun 09The good: Friendly Customer Service!
Strong service!
No droped calls!
Awesome phones!The bad: none that i can think of!Summary: I have never had a problem with at&t when it comes down to my cell phone carrier. Ive been with them for 10 years now, and have had nothing but good things to say for them. I love theyre phones, and theyre customer service is as friendly as can be. theyre so helpful!report- 2 people found this review helpful
3.7 overallVery Happy
By Chris Baker, posted: May 09The good: Good service (very few dropped calls), Good customer support, clear and concise billing.The bad: A bit pricey, as with many wireless carriers they strip off manufacturer's software and add their own on cell phones. Summary: I have been with ATT for 14 years and not had any major problems. This year I am going with an unlocked Nokia phone (no contract and I get Nokia software). There is a local service (mobi PCS) that offers cheaper service, but I have heard from friends that they had a lot of dropped calls and finally switched back to a major carrier. I use my phone for business and reliability is very important.report- 2 people found this review helpful
1.0 overallATT are liars
By Melanie Lewis, posted: May 09The good: NoneThe bad: rotten customer service/will not live up to their promisesSummary: I had been with ATT who was bought out by Suncom. Once the buy out was announced, I called ATT and asked them if I was unhappy with the service once the buyout was complete, could I drop the plan. I was told yes if I dropped within 30 days. Once the buyout was complete and ATT was Suncom, my service with them suffered. Dropped calls were common and the price increased. I called to cancel my service and was encouraged to give them one more month and that the service would be better as they were switching over towers. Again I was told that I could drop if the service didn't improve once everything got settled with the new company. A second month passed and still the calls were dropped often. I hated it! I called to drop the service and was told that I would have to pay $200 to get out of my contract because I had not dropped within the 30 day time frame. I kept ATT until the contract was finished and then switched to NTelos.report- 2 people found this review helpful
1.0 overallCrap
By Thomas H, posted: May 09The good: Can't think of any.The bad: Dropped calls. No reception. Can't even consistently access voice mail from a land line.Summary: I switched from Verizon because Verizon marketing was annoying. Big mistake. ATT services is garbage. No reception. Dropped calls. Can't even access my voice mail by a land line because of technical difficulties at ATT. Can't get a human on the phone to fix the problem. If you can actually talk to a person, they give you bullshit excuses.
I can almost never even make a call from my office at the highest elevation in heavily populated southern Baltimore county.
I'm way overdue to switch service.report- 1 people found this review helpful
+The+bad%3a+Expensive+(although+most%2c+if+not...&properties=%7b%22Published%22%3a%22July+08%2c+2009%22%7d "Share on facebook")
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