And another page of Net10 reviews and ratings

Share your opinion and experience with this device. Influence others and their buying decisions, or just make your voice heard!

2.0 overall
TERRIBLE -Str8 Talk WAY BETTER
By 'Jason Burgess, posted: Feb 12Straight Talk at Walmart is WAY BETTER !! the customer service is Terrible with net 10 !!
Service Quality
3/5
Customer Service
1/5
Overall Value
2/5
report
- 5 people found this review helpful
1.0 overall
Terrible Experience, would not recommend!
By Blake0037, posted: Feb 12Customer service representative hardly spoke English. I Explained that I wanted a certain phone but only if it did no run on sprint towers; she assured me the phone ran on Verizon towers. So I ordered it and she offered me overnight shipping and explained that I would have it the next day. Phone did not show up the next day, so I called. I was told that I didn't even have an order in, yet my credit card had been charged. Well the phone showed up three days later and of coarse it ran on sprint towers. So I called them back very upset. I was told I needed to send it back. I never got to use the phone and had to pay ten dollars to send it back and 14 for overnight shipping that never happened. So nearly 25 dollars for a phone that I never got to use and terrible customer service and I was lied to many times throughout the ordeal. TERRIBLE EXPERIENCE, save your time and money!
Service Quality
1/5
Customer Service
1/5
Overall Value
1/5
report
- 2 people found this review helpful
2.0 overall
worst service ever!!!!
By chandrayahart1, posted: Feb 12i've been trying to switch my number and service for two days!...i've been on hold (still holding)for two hours!they have agents that do not speak english,although they are very nice..i do not recommend NET 10!
Service Quality
2/5
Customer Service
1/5
Overall Value
3/5
report
- 1 people found this review helpful
4.0 overall
HORRIBLE customer service
By graniao1, posted: Feb 12Hours on hold to 'speak'to reps who don't speak English and/or are not trained to handle the issues. Promises for supervisors to call back not honored.
Service Quality
4/5
report
- 2 people found this review helpful
3.0 overall
LOVED NET 10 ... TILL I GOT A NEW ONE!
By Jenny Huffar Syevens, posted: Feb 12I have had a net 10 phone for like 5 years. never a problem...service great... i have seen other phones not work in certain areas...but mine did.. decided to upgrade to get internet service... liked it till i dropped it once and now it does NOT work... my old one had been dropped 1000 times...washed dried and never gave out on me once. so much for a new phone.
Service Quality
5/5
Customer Service
1/5
Overall Value
3/5
report
- 0 people found this review helpful
3.3 overall
Love NET10
By brntreat, posted: Jan 12I have been with ALL Major carriers with Sprint being the last, which made me vow I will NEVER get stuck in a contract with bad service again. So I have tried quite a few prepaid services and like Net10 the best. the only draw back customer service and 411. But I have found my own solution look the # up on the internet browser. So I don't use 411 anymore & the service is great crystal clear. I have the LG900g and it works very well. But they are right NET10 customer service is horrible. They need to repair that!!!
Service Quality
5/5
Customer Service
1/5
Overall Value
4/5
report
- 0 people found this review helpful
1.0 overall
STAY AWAY NET 10 SUCKS!
By Lori Lewis, posted: Dec 11STAY AWAY FROM NET10 PRE-PAID PHONES nothing but problems..........no one speaks english, customer service stinks, phone constantly deactivates, automatic enrollment charges to the credit card on time every month but not to the phone service. HUGE HEADACHE!
Service Quality
1/5
Customer Service
1/5
Overall Value
1/5
report
- 7 people found this review helpful
1.0 overall
Horrific Customer Service
By Charleen, posted: Dec 11I've been trying for weeks to clear up a double billing that occurred last month. After sitting on hold for 30 minutes and having customer service rep in Ghana ask us for our credit card info (to which we gasped), we've decided that's it. We will, however, contact the Better Business Bureau to file a formal complaint. It's not the customer service reps' fault. They're doing the job they've been trained to do. They're given no power or authority to really help anyone who calls with a complaint. Each month, however, it's the same. An hour wasted with a phone rep trying to add minutes to our phone. Enough is enough. We're through with Net10 and the rest of these TracPhone subsidiaries. The extra you pay for Verizon, AT&T, T-Mobile, etc. is worth it just to talk a customer service rep located in the USA.
Service Quality
1/5
Customer Service
1/5
Overall Value
1/5
report
- 2 people found this review helpful
1.0 overall
WORST EVER...
By mommyrific, posted: Dec 11DONT BUY THIS!! TERRIBLE!! NET10 sold these phones before they set up their network enabling Android service to work properly! iVE BEEN WITHOUT A PHONE FOR A WEEK BECAUSE THEY CANT GET THEM TO WORK!!!
Service Quality
1/5
Customer Service
1/5
Overall Value
1/5
report
- 0 people found this review helpful
1.0 overall
The worst deal I have ever made
By Oren Caspi, posted: Dec 11After 3 days of 4 hours of wasting my time with net10 reps's (trying to re-0activate my phone). I gave up. Even my refund call was termionated in the middle. I will give up my $25 refund rather than waste 4 more hours trying to get it. I don't understand how a company like this survives.
Service Quality
1/5
Customer Service
1/5
Overall Value
1/5
report
- 2 people found this review helpful