And another page of Tracfone reviews and ratings
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- 1.3 overall
Tracfone's incompetent customer service not worth cost savingsBy G B, posted: Jan 10The good: Low costThe bad: Ineffective and frustrating customer service will take hours of your precious time and may not solve problems.Summary: This is my first online review, ever -- but I thought I should warn against the frustrating and ineffective Tracfone customer service. It first takes 20 minutes minimum for the first English-challenged operator to take your basic information: name, address, phone #, etc. (there seems to be no basic data retrieval system); then you are put over to someone else who often goes through the same thing for another 20 minutes before addressing the problem. And trust me, there probably will be some sort of problem! An hour or more later, your problem may or may not have been resolved. Had terrific problems with porting my former # to Tracfone. Multiple lenghthy and extremely frustrating customer service calls. Still having other problems with monthly plan and I doubt they will be resolved without lots of time and hair-pulling on my end. Not worth the $ savings. Wish I had stayed where I was.
- 1.0 overall
You may wanna get a phone elsewhere....By john m., posted: Jan 10The good: Ideally, if you barely use your phone this may be the answer but,...(look at cons..)The bad: Random calls from unknown numbers, sometimes I don't get calls or texts(says number is not in service), service cuts in and out, near end of minutes text messages double being received causing using more airtime than I would normally would use.Summary: I get about 2 calls a day (every day) from people selling stuff, annoying ads, government mortgage loans or random calls from people I've never given my number to...
I can be setting at home with 5 bars, next thing I notice I'm out of service....15 minutes later I'm back at 5 bars without moving 3 feet.
When I have less than 30 minutes of airtime left text messages will repeat the same message shortly after receiving the first causing me to use more minutes, coincidence?
Great deal? What do u think?
- 1.3 overall
Cannot Text DonationsBy Clara Browning, posted: Jan 10The good: Pay as you go,but what you need,etc.The bad: Battery life and you cannot text codes.Summary: Today I tried to make a "text" donation to Haiti and learned Tracfone does not offer that service. I hope with many requests that this feature will be made available to prepaid users.
- 3.7 overall
Amazing, cut my bill to more than half (StraightTalk)By Bob Fox, posted: Jan 10The good: It works 100% better than at&tThe bad: No Android YetSummary: We CUT our costs to more than half of what we used to pay at&t. I have the Samsung keyboard version from Walmart. I was very hesitant but the reviews seemed ok as long as you do not need customer service.
We are simply amazed that we have CUT our costs so much. For $45 a month I have unlimited calls, texts, web access and a relative great phone.
I am VERY anxious to get ANDROID and I am hoping that StraightTalk (owned by tracfone) will have an offering soon.
The customer service was a bit of a nightmare but saving so much money monthly wipes away that rare necessary cs contact.
- 5.0 overall
Works for me.By JOSEPH REEL, posted: Dec 09The good: No contracts. Most affordable provider for the occasional user.The bad: None so far.Summary: I’ve been using TracPhone for only 6 months, but the service has been problem-free. Yes, the customer service is obviously located in India. Nevertheless, I did not encounter a language barrier when I needed to transfer the service to a new area code and have my phone programmed with a new number. Although the process involved entering lengthy sequences of numbers, I was guided logically through each step.
Since I am just a very occasional user of the service, TracPhone’s $6.00 a month service protection plan serves my needs perfectly. The plan allows you to keep all unused minutes each month for this minimal monthly fee.
Any particular plan or the entire service can be cancelled at any time without incurring penalties. No contracts…no hassle. Works for me.
- 1.3 overall
DO NOT BUY TRACFONEBy Theresa Spindler, posted: Dec 09I can not believe this company is allowed to do business. I have never experienced such horrible customer service in my life. I bought a minutes card and the silver strip could not be totally scratched off to reveal the PIN. I called them and was on the phone for over 45 minutes with no real solution. They even had me read a bunch of numbers to them only to tell me that I would have to fax something to them and wait for lord knows how long for it to be resolved. It was almost funny because the customer service representatives that I spoke with were like robots, reading a script to questions that consumers may ask them. Unbelievable!!! I even asked to speak to a supervisor and was informed that it would do no good and I would get the same response. To top it off, when I finally got the number (I had to go back to the grocery store) I put in a promo code for 20 additional points which I received via e-mail on the day before and it said that I had already used that number. Wow! What a bunch of idiots.
- 1.3 overall
The network sucksBy Phyllis Hirshorn, posted: Dec 09The good: Phone has good features - camera, text, browser and many others. Payment plan is pefect for me.The bad: Tracfone doesn't own their own cell phone towers; they lease space from other carriers.Summary: Most evenings when I enter the elevator of my apartment, the service cuts off. Sometimes it comes back when I'm in my apartment but mostly, I have to either wait till the next morning when I go outside or go outside that same evening, get the bars back and then again go in the elevator and hope the service doesn't cut out. When I travelled 110 miles east of where I live - from New York City to Montauk, New York, the only way I could get service was to climb on the roof of the house. After days and days on the phone with Customer Service, the only solution they could provide was to send me a new SIM card. But it's not the SIM card - it's the fact that Tracfone doesn't own cell phone towers. I'm gonna let the minutes run down and switch to Verizon.
- 1.0 overall
DO NOT GET TRACFONE!By Brad Salata, posted: Nov 09The good: noneThe bad: customer service, trafone systemSummary: terrible customer service, over 4 hours on hold, no resolution to problem. All my troubles came from Tracfone, I did nothing. As you can see from most of the other reviews here Tracfone is a lousy company that doesn't give you what you pay for and makes it impossible to make it right. I have given up getting my Tracfone to work and I'm tacking it as a $65.00 lesson on getting screwed.
- 3.3 overall
Not That BadBy R T, posted: Nov 09The good: phone service, Price Tag The bad: customer serviceSummary: I and my wife had have Tracfone for years and never had any of the issues that others have mentioned. I will admit that customer service can test your patient, only had to use it once, but since most company outsource their customer service anyway, they are all on the same level anyway. Other than that, it’s inexpensive phone service, I have traveled to different parts of the country and still have service where other carrier couldn’t provide. The phone selections are good and inexpensive, although you won’t find the super duper high tech phones you can get from Verizon, AT&T or Sprint; I don’t use any of that stuff anyway, so way buy it. There are no contracts, no termination fees, no phone insurance to buy, and none of the hassle with major carrier. I buy minutes about every 90 days for 20 to 30 dollars and call who ever, when ever.
- 4.7 overall
great buyBy L N, posted: Sep 09The good: great service; have to listen carefully to understand, but they are polite and follow-up quickly. They check back more than once to make sure the fix is working. We have had the phone for about 8 years, and only needed to call twice for help.The bad: speaker on our phone is goofy--after awhile we figured out "on" meant "off"!Summary: This is the smartest way to own a cell phone. We spend less than $150 per year to have a phone for when we travel, work or pleasure. We don't need to be constantly connected and find it annoying that other people are so rude with their constant phone checking