Verizon Wireless reviews and ratings
Share your opinion and experience with this device. Influence others and their buying decisions, or just make your voice heard!
- 5.0 overall
I Love Verizon and Verizon is the BestBy TJ Javier Cosgrove, posted: Sep 17i had been a loyal customer to Verizon Wireless Since 2003 and Verizon Wireless has never gave me any problems and I Love Verizon and i would keep redoing 2 year contracts with Verizon and Verizon Wireless is the one and only Best Carrier in the U.S.A. you gotta Love Verizon and Verizon is way Faster and Better than Sprint AT&T or T-Mobile i am not falling for anything else because i am only falling for Verizon and I Love Verizon and please stick with Verizon :D (y)
- 1.0 overall
Verizon Owes me hundereds of dollarsBy David Cariello, posted: Sep 15I listened to some chat support who signed me up for the wrong plan and ultimately screwed me over. When I finally received my new phone I had return it and wait for a refund. It has been almost 2 months and still no refund and Verizon charged me for 2 months when I couldn't have possibly used my line. That's a $400 bill that I protested and was told would be fixed.That was 3 weeks ago and nothing has changed. I switched to T-mobile and couldn't be happier. Thanks for stealing from me Verizon...
- 1.0 overall
Worst Customer Service EVER!By Alexandra Cooper, posted: Aug 23The people were rude and slow. DEFINITELY slow, very bad service. now i see why verizon doesn't have a lot of customers. this needs a negative rating
- 1.7 overall
Not worth the trouble....By BJ1985, posted: Aug 14There are less expensive and better service options available. Awful customer service and problem resolution in my opinion.
- 1.0 overall
stolen/misappropriated instore paymentBy j c, posted: Aug 12I'm not going to repost my epistle, but the jist is, they didn't properly apply my payment. Financial Services said I needed to do a payment trace. Someone else found the record of the payment & told me to call Financial Services tomorrow to get it fixed. I spent over an hour on the phone speaking to people that can see my problem but can't fix it. Incompetent lazy employeesin Financial Services. Probably couldn't get hired at the airport working for HS. This site is wonky, too.
- 1.0 overall
Just awfull customer serviceBy Sandy Michaud, posted: Aug 11I highly do not recommend anyone going to Verizon. Husband's flip cell phone had issues of dropped calls & we had the plan for only 7 months & went thru all the technical supports calls & a rep. so much as told me to go to another carrier and early term. fees would be waved and we had a approval code..so we did & went to US Cellular & have no issues so far & no dropped calls. 3 weeks later I find out my bill would've been 500.00 & we had to pay the early term fee';s. I almost wanted to rip the cust. rep right thru the phone. Spoke to 4 different rep's including a supervisor & the early term fee's was noted on my account & they couldn't find them & so much as told me the new carrier was to pay the fee's...after many choice words, bill was dropped down to 40.00...unbelievable run around & the rep's do not read the accounts. I even had the galaxy s4 & had issues...
- 2.0 overall
Horrible Customer ServiceBy Cindy Leaf, posted: Aug 7I spent 2 1/2 hours on hold with my local Verizon Store (Springfield Plaza in Springfield, VA). On the first call, I waited an hour and the call was dropped. Then the second time, a sales associate tried to convince me that my phone was not supposed to be water resistent despite the Motorola website saying it was. He put me on hold to speak to a manager. An hour and half later, still no manager. I finally gave up at 9:33, 33 minutes after the store closed. I spent 2.5 hours of my life that I will never get back, and I still haven't been able to talk to anyone to get my issue resolved.
- 3.7 overall
overallBy Sam Minasian, posted: Aug 2Ive been with them for more than 5 years. they don't even offer any thank you discount for being a good customer. their not very helpful. I had to call several times to order one phone. I just recently registered for the rewards program. It is a BIG FAT JOKE. IVE NEVER SEEN A REWARDS PROGRAM SO CHEAP AND RIDICULOUS AS THEIRS. THEY DON'T LET YOU USE ALL OF YOUR POINTS, THEY CHOOSE HOW MANY POINTS YOU CAN USE. THAT IS NOT A POINT SYSTEM THAT IS A RIP OFF SYSTEM. I SHOULD BE THE ONE TO CHOOSE NOT YOU. JUST WAITING FOR MY CONTRACT TO EXPIRE THEN I'M SWITCHING TO METRO PCS IF I CAN GET A PHONE ON SALE.
- 1.3 overall
Quality of Verizon HotspotBy superhornet, posted: Jul 24Verizon sent me an upgrade for my mobile hotspot back in late 2012 this after a 2 hour conversation attempting to get the darn thing to work (did I mention I just had a knee replacement and because of pain medications the last thing I wanted to do was deal with customer service passing me from one tech to the next and each tech had me preform the same diagnostics). The next failure occurred around March 2013 and the again the tech’s passed me from person to person before they finally sent me another mobile hotspot. The next failure was May 2014 while I was on vacation I had intermittent failures saying check your sim card. I didn’t think much of it because I was on vacation and believed that the failures could have been from a change of location. In July 2014 the sim card message occurred again and after talking with the tech’s I went to the Verizon Store in Brentwood Mo to get a new sim card and had to wait almost an hour before someone finally gave me the card which I had them check on site and guess what it failed to detect the sim card. At that point I had to endure a sales pitch for an upgrade; but why would I upgrade for 2 years with all these failures. I returned home and once again talked with Verizon Service. Verizon tech’s once again passed me from tech to tech before offering me a replacement (almost 4 hours had past and field trip to the Verizon Store). I told them I didn’t want another replacement since that model of mobile hotspot keeps failing. At that time they gave me another sales pitch for a 2 year upgrade that I didn’t want because I was afraid that the newer model would fail and I would be stuck with a 2 year contract. Did I mention that some of these previous hotspots were using an unusually high number of megabites even thou I did not use it that often and sometimes used 2 gigabytes of memory just turning the darn thing on and not connected to any device (spent days proving to Verizon that something was amiss). The problem with all this is the time I wasted arguing with Verizon and I really liked being able to use the portable wifi when other wifi wasn’t available.
- 1.0 overall
Crap.By Alice McVeigh, posted: Jul 12Verizon has CONSTANTLY (not only a few times) bounced back my emails from London to my parents in the US. My parents have tried everything. You are rubbish. Alice McVeigh