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The good: Service, customer service, comprehensibility.The bad: text messaging plans not quite enough, few phones.Summary: I have had virgin mobile on and off now for 3 years. Their service is reliable, customer service is friendly (once you actually talk to a real person), and the plans they offer are a nice-straightforward feature. The text messaging packages are lacking, 1000 for incoming and outgoing together is the max, and the available phones seem to disappear more than they appear. I have had verizon wireless, cingular, and am getting ready to possibly switch to sumcom. virgin smashes the majority of its competition in the customer service department, and is a sinch to operate no matter what age or financial demographic you fall into. Virgin mobile is a sure-fit for anyone who needs something to "tie them over" until they move to a major company. It may not work out so well for someone looking for a long-term carrier, or lots of options.

The good: the least priced pre-paid cell phone around. also you can subscribe to a service plan with no contracts or credit checks! The bad: coverage area. it's good for where i need it but you would think that you would have service in the martin, tennessee area where there is the university of tennessee at martin. Summary: i think virgin mobile would be better if you could get service in martin tennessee.

The good: the pros of this device,is a big full color screen,real music ringtones,two way speaker phones,great downloads and ease of phone buttons.The bad: the cons of this ,is the two games are not great,theres no digital camera,and theres no style.only comes in two colors black,or white.Summary: over all,the phone can be great,for the young and hip,who are starting out,with there first prepaid phone.and despite the flaws,its a great piece,and not big or bulky like most phones.

The good: Excellent service. I often get VM service where Cingular customers cannot. No surprises on billing. No roaming. Can use anywhere in US to call anywhere in US .. long distance is included. Lots of nice features and cool phones. Easy to use.The bad: Terms and conditions have changed without advance notice. When they changed Top-Up check to 2 cents after first 2 free checks I think they ticked off a lot of people. They also changed text messaging terms from incoming free/outgoing 10 cents to incoming and outgoing 5 cents each. They did give some notice with this change. Maybe they got the message?Summary: I like this company for a low use/standby phone. It's excellent for emergency service or to have around for the occassional call. I have the 18 cent plan. I had text messaging shut off. No billing surprises and I like that. With auto-top-up set every 90 days I only need to spend $15 instead of the default $20 every 90. This means I carry and use my cellphone just about everywhere and it ends up costing me $5 per month .. calls and everything included. The phone (K9) cost me $20. Let's see any other company top that.