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- 1.3 overall
Poor Service, Lousy Phones
By Manny Steiner, posted: Nov 11Okay, so you don't expect the latest technology when you go with a discounter, but you DO expect that the service and equipment works. NOT the case with Virgin Mobile. We have had the Samsung Android phone replaced once, it solved some problems but sending MMS, e-mails and web browsing is totally hit or miss. Service coverage is not all that good which is to be expected and generally fine so long as you live and travel in big metropolitan areas, but if you add it all up, the whole package is lousy. Switching.report
- 4 people found this review helpful
5.0 overallGreat Prices, Customer Sevice & Signal strength
By Steve O'Connor, posted: Sep 10The good: Price for those who don't use more than 300 min. per month. Reception is great in South Florida. Unlimited Text Data and internet.The bad: Need a better selection of phones. More smartphones.Summary: My Customer Service Experience was Superb! The Virgin Mobile rep Ported my old phone # for me only hours after I got my phone and activated it. He even stayed on the line and 3 wayed the call while I had to get some pertinent info from ATT. My bill is set on an auto pay for the same amount & same day of the month. Virgin charges $25 + sales tax = $26.63 - No FCC and various other taxes that drive up the "real" bill each month. The unlimited Text and internet is a great deal. The 3G connection in the area I live in is as fast as most other phones. Service by Sprint is great in Martin County. I bought the LG Rumor Touch and after only a few months the savings @ $25/mo. have more than paid for the phone already. With no contract I can change phones and upgrade when they offer more choices at will. This is the way to go for those who talk less than 300 min / mo.report- 3 people found this review helpful
4.0 overallGreat Value Ok Service
By Jeff Colson, posted: Jul 10The good: $25 for unlimited data messaging and 300 minutes, phones (good for prepaid), no contract, can sign up at 13, cheap phones for what you get from themThe bad: coverage is just ok, no roaming, no international coverageSummary: I have had virgin mobile for about 6 months now and its great! I had the x-tc and have sine switched to the rumor 2. The phones are good and the plans are amazing. The largest problem is I live on the west coast where coverage can be spotty. It is the same network as Sprint though so don't be fooled coverage is still good. I would recommend Virgin Mobile to anyone who is ok with an average phone and wants to save money!report- 4 people found this review helpful
4.3 overallBest Idea In A While
By Bobby Jacobs, posted: Jul 10The good: New phones, sleek look, the phone plans, no contractsThe bad: Not the best service, but it works as long as you don't live in the mountains. In most of California where most people travel/live, it works; full bars, etc. Los Angeles, San Francisco, Fresno.the major cities, it works.Summary: I've had Virgin Mobile before and recently decided to go back after having been locked in by AT&T for 2 years and then trying to manage with Net10/Tracfone prepaid service. While the Tracfone/Net10 plans work for those who don't talk or text frequently, it's not the best plan for avid users. I tried looking at different carriers that offered low cost plans and it was narrowed down to Cricket Wireless until I remembered Virgin Mobile. I checked out their website and found out that there was a $25 beyond talk plan (unlimited text & data, 300 talk minutes). I checked out the phones and bought the Rumor Touch. Probably one of the best phones I've had in a while. Even though Virgin Mobile is one of the high-end prepaid carriers, it's still a prepaid carrier and most prepaid carriers usually have low-end phones. I was pretty stoked that the 4 premier phones they offered were quality-made. They even offered a Blackberry Curve. One would never guess that these phones were prepaid. I'm digging my new service, my new carrier, & my new phone and haven't had any complaints yet. I recommend switching over, it's worth a try. I'm getting my whole family to switch to Virgin Mobile. It beats the major carriers' prices any day. Unlimited text & data and 300 talk minutes. For $15 more, you get an additional 900 minutes, totaling 1200 minutes for $40. What more could you ask for?report- 4 people found this review helpful
1.0 overallThis company is the worst
By Tammy Cranker, posted: Jun 10The good: The plans sound like a good dealThe bad: They steal your money, lie, cheat, scam,Summary: This company is the worst company i have ever delt with. At first it took them a week to port my number to my new rumor touch. After calling them and emailing every day, they finally got my phone on and promised me a free month of service. They said i needed to add sixty to my account to have my phone activated fully and they said it won't be touched till my free month is over with. So i agreed but they had problems with the card not processing and told me to go to a store in my city that has virgin mobile and have them add the money to my account. I went to radio shack and had sixty put on my account..yay..but the idiot gave me the wrong plan. I wanted the 25 dollar unlimited text web and data plan, and she gave me a 18 cents a min plan. I had no idea and was texting away and used up 15 dollars in one day. I checked my virgin mobile account the same night and noticed it and i changed my plan online through their website. But it took another 25 dollars out of my account. Now i racked up 40 bucks in one day! wtf! I emailed them again..asking for my money back and where my free month of service is? They emailed back , they have no idea about free month and mentioned nothing to help me. I was p.o.ed ...I assumed i just got scammed so i accepted the loss and waited for the rest of my service to work i was told that my web wouldn't work till they got me in the system. But i had waited long enough after one day and still no web I called them about the problem, it should only take 2-4 hrs to get my web started what is going on? They were having problems with all rumor touch's not compatible with the system. (don't sell the flipping phone if it won't work duh) They just wanted me to bear with them. ( Not like they have helped me any) They said give till saturday at least..So i wait ..and two hours after i got off the phone with them they shut my phone off! WTF! I havn't had this phone for a whole flipping week yet!Now it is saturday and still no phone. I emailed them telling them they shut my phone off without ever telling me. The emailed back saying that the phone was never shut off. really? then wtf does my phone not work? I made a complaint to the BBB..Let them handle it. I am so sick and tired of this company!
Read more: http://www.rateitall.com/rc-5678751.aspx#ixzz0q1ls0iDFreport- 2 people found this review helpful
3.7 overallGreat savings and a company with a potential for more
By Kimberly Gomez, posted: Apr 10The good: Great savings, texting plans, roll forward minutes, no contract option, pay as you go, low cost phones, downloads.The bad: Limited selection of phones, sometimes patchy reception in certain areas, poor customer service reviewsSummary: Despite any negative reviews I might have found when I was researching for a new carrier, I still decided to go with Virgin Mobile and I've been happily surprised. I opted to go no-contract since it was the reason I left my previous carrier and Virgin's pay-as-you go option fit me prefectly. I cut down my minutes drastically and went with a $20/200 minute plan with roll forward and $10 for 1,000 texting and $30 a month is a huge break over the $110 I was previously paying. While the phone selection is limited, it hardly expensive and has some really great buys and the calling network has been very dependable.
I know I've been lucky in these times to have and keep a phone when so many others can't afford it and Virgin Mobile has program dealing with just that. Their "Assurance Wireless" program is being in offered in five states and exclusively to low income, qualifying families and its an amazing deal. Qualifers can get both a phone and 200 minutes, with no fees or contract, for $10 a month with the potential to expand their program at .10 a minute. While the program is new, I can only hope it will expand to more states and people who could also use a plan like this.
I might not be low-income, but the savings would totally help me. Times are tough and having a cell phone is a must so click here for Sprint president's email address: http://assurancewireless.webs.com and let him know that everyone could use these savings.report- 3 people found this review helpful
1.0 overallStealing your money
By Don Hayashi, posted: Aug 09The good: CheapThe bad: Customer service will not refund money they have double charged for.Summary: After a day of starting service I changed plans. When I checked my account online I found that I was charged for both plans. When I finally got through to a rep she told me that it was my fault for changing plans and that the policy was to charge for the full price of both plans when you change. She would not connect me with a supervisor because the they were "busy with other customers". When I tried to cancel the account she connected me to someone's voice mail box.
I guess I'll have to try to get the credit card company to refund the charges.report- 5 people found this review helpful
1.0 overallWatch for under handed practices
By Jamie Poniatowski, posted: Apr 09If you start using texting too much they change your unlimited text plan to .15 per text and it doesn't appear on your account on line as changed. They will then say you had to renew on your "anniversary" date and since you didn't you pay, pay, pay. I even did a screen shot of my account on line and they still would not refund $200 they charged to my credit card in a matter of 13 days. Also didn't matter that I was a long standing customer. They say 24/7 customer service which is also misleading, that's if you want to access info on line or through automated voice system. If you want to talk to a human they are on California time so forget about it.report- 4 people found this review helpful
2.3 overallNot good.
By amanda kaufman, posted: Nov 08The good: Very cheap. i payed 40 dollars a month for unlimeted texting plus however many minutes tthat would beThe bad: Phone kept turning on and off.
broke in half when dropping it once.
payed 100 dollars for it.Summary: Definitely not worth the money i spent.
I payed 100 dollars for a phone that i used for maybe 4 months. it would turn on and off randomly starting about a week after i got it. then about a week before it snapped in half the mobile im stopped working and so did the email.
Not worth it.report- 4 people found this review helpful
4.0 overallSuperior customer service/tech support
By Kooki Crisp Cereal, posted: Oct 08The good: Customer service, convience, pricingThe bad: Devices could be betterSummary: Virgin mobile's customer service is the best of the best, kreme de la kreme....they offer great phone packages at reasonable pricing, and when and if you have issues with your phone or the service they go above and beyond to help. Changing plans from month to month is a great way to control spending and the online site allows you to do so much...
The only thing that is slightly disappointing is the devices. They are ok, but with 3G in big swing, VM is definately going to have to step they're game up...Very excited about the HELIO/VM merger, so maybe all my cell phone dreams can come true. OZ2 on VM service, take that sideKICK!!!report- 5 people found this review helpful
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