Apple addresses iPhone 4 issues, offers solutions

Ari Robbins
Contributing Editor from  Atlanta, GA
| July 16, 2010

If you're reading this now there's a fair bet that you either watched Apple's press conference regarding the iPhone 4, or you didn't have time and therefore want a synopsis of what went down.  In either situation, a synopsis is just what you'll get.  The press conference started out with Apple's idea of humor.  The company played a video made by a guy named Jonathan Mann, called "The iPhone 4 Antenna Song."  It's actually pretty funny, as well as entirely realistic.  The main point comes out in the chorus which goes, "if you don't want an iPhone 4, don't buy it, if you bought one and you don't like it, bring it back!"  Looking at it, the song doesn't have much of a ring to it, so check out the video below to see how it goes.

After the song was over, Steve Jobs came out and mentioned that they had seen it on YouTube and wanted to share it with the press.  He then said they were going to take questions after he made his usual presentation.  The presentation went into a good bit of detail, acknowledging the problem and claiming they're not perfect, but instead of getting into the nitty-gritty, I'll just give you a few of the main points that were discussed.

The talk-up

We love our users, we're not perfect, we sold a ton of phones (3 Million), we're number one (or at least iPhone is), 'Antennagate' is pretty ridiculous - it's not just the iPhone, way too many statistics, small percentage of users affected by the antenna problem.

The solution(s)

IOS 4.0.1 - it was released yesterday, it includes fixes to the "bar algorithm" issue, and an Exchange bug.  

The Bumper - as we all know it fixes the "signal-strength" problem, and it looks like Apple has listened to the request of many and they will be giving away free cases for the iPhone 4 to those who bought one from the beginning through September 30.  It's not guaranteed that you'll get a "Bumper" but you'll get a case of some sort.  Also, those who already bought a case will get a refund.  "If you bought one and you don't like it, bring it back" and you'll get a full refund as long as you do so within 30 days of the purchase date, and you won't have to pay a restocking fee (this isn't anything new, though).  

The proximity sensor issues - this will be addressed in the next software update which Apple is currently working on.

The Apple love

We love our users, we love our users, did we mention we love our users?  Now that you feel all warm and fuzzy, please stay our users, because we love you.

That's about it.  The conference ended with a few other announcements and some Q&A, but that's all we've got for now.  Got any questions?  No?  Great!

Via Engadget

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