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Nextel Reviews See All Nextel News

Company Profile: Nextel is part of the Sprint Nextel Corporation, which was officially formed in August 2005 following the successful acquisition of NEXTEL Communications by Sprint Communications for $35 billion. Sprint was founded as The Brown Telephone Company in 1899 in Abilene, KS. Sprint Nextel (aka "Sprint") is now headquartered in Reston, VA.

Network Benefits: Voice services including Push-to-Talk; High speed wireless data. Special Plan Features: Nextel together with Sprint offer plans starting at a Basic 200 all the way up to Simply Everything.

Unique Features: Push-to-talk service; GPS location services; Business services including mobile Java applications.

Pros: Extensive coverage for voice and high speed data services; Merger with Nextel means free calling between many Sprint and Nextel subscribers; Extensive business services.

Cons: Limited number of handets; Fewer data and entertainment options than available from Sprint; Limited push-to-talk compatibility with Sprint customers.

Technology Used: iDEN network using TDMA-based technology. WiDEN packet-data protocol used for data services.

Coverage: Nationwide. Sprint is planning marketing push in 2008 to convert Nextel users to Sprint's CDMA PCS network. Sprint Nextel plans to absorb Nextel brand into Sprint PCS by 2010.

Customer Service Review: See Consumer Reviews

Show me:

Average user reviews

 

Based on 63 Reviews

Overall
2
Service Quality
2.15
Customer Service
2.25
Service Quality:
1
Customer Service:
1
Overall:
1
Overall:
Review Rating: 
0

Would Not Recommend to a friend.

Bad service

Posted on: July 9th, 2007 by John D Pulse

The good: noneThe bad: drops callsdoes not have service in most of United StatesDoes not send a listing of calls with the billingSummary: I am very dissatisfied with Nextel. Rep told me when I changed over from Sprint that anywhere Sprint worked, Nextel would also. It does not work many miles out of Clinton, MO where I reside. I am completely unhappy with the phone and the service.

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
1
Customer Service:
1
Overall:
1
Overall:
Review Rating: 
0

Would Not Recommend to a friend.

Bad coverage, Bad customer service

Posted on: June 20th, 2007 by Ryan Budzinski

The good: Push to TalkThe bad: Coverage and Customer ServiceSummary: After being with Nextel for the past three years, I will no longer be a customer of theirs. I am constantly getting dropped calls/system busy messages. Also they got me to renew my contract last year with the promise of an improved coverage area, it the coverage did not improve in six months they would waive my cancelation fee, well it did not improve, and when I asked to be let out of the contract they had no record of a promise to waive the $400 fee for both lines. This is where the poor customer service comes in. After dealing with five different people I ended up being told to give them a few more "weeks" and I would see a differnce, agian this did not happen. I am now three weeks away from my contract being up and when I asked to cancel my account I was told it would still cost $400!!! They even told me if I cancel ONE day early that I would be charged the full $400!!! How can a company get away with this? Thank God only two weeks to go and then they are Bye Bye.

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
1
Customer Service:
1
Overall:
1
Overall:
Review Rating: 
0

Would Not Recommend to a friend.

Nextel downhill since Sprint merger

Posted on: June 2nd, 2007 by Donna Wright

The good: Direct connectThe bad: Dropped calls, price, customer service and service in generalSummary: Customer for 9 yrs with 5 phones,since merger everything has gone downhill and fast. Their best feature (direct connect) is no longer enough to keep me, I am switching. Customer service is horrible! Also, as of next year they lose the direct connect feature, so don't think of renewing because of this feaure.

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
5
Customer Service:
5
Overall:
5
Overall:
Review Rating: 
0

Would Recommend to a friend.

Love it

Posted on: May 13th, 2007 by Anonymous

The good: I love the ptt. It's my favorite feature. I have never experienced a dropped call.The bad: maybe it's my particular phone but the charge doesn't stay for very long.Summary: Overall I have no real complaints about my service. I think there one of the cheapest dealers around. I love the convenience of being able to pay my bill online. Thanks!!

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
1
Customer Service:
1
Overall:
1
Overall:
Review Rating: 
0

Would Not Recommend to a friend.

Nextel service in Dayton Ohio and they have no coverage

Posted on: April 19th, 2007 by Anonymous

The good: NoneThe bad: No data coverage, no talk coverage, Poor customer service and uneducated staff. Summary: I use Nextel service in Dayton Ohio and they have no coverage and if you want to use the web features you better be setting under a tower to get data connections. I have the push to talk feature which make no sense because to limit your self to one way communication using the same cell tower vs. 2 way communication so to me it makes no sense to have PTT feature on a cell phone. A phone book or speed dial would do the same quick connection but you would have 2 way communications. Trust me the Push to Talk (PTT) feature is marketing pitch. The company I work for all use the PTT feature and except for those individuals who thought it would be a good idea no one else uses it. It?s just a marketing ploy. Customer service is bad. Even the individuals who set up our business account with Nextel will tell you that. My one experience with them resulted in numerous calls to find some one who could fix my problem only to be told that they are trying to expand data coverage to encompass my work area. I have been forced to use this thing for 3 years and still no consistent Data service. I have petitioned the power that be to move to a better service provider and we will be doing that in August.

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
1
Customer Service:
3
Overall:
1
Overall:
Review Rating: 
0

Would Not Recommend to a friend.

nextel

Posted on: March 9th, 2007 by joe bahnweg

The good: unlimited mobile to mobileThe bad: dropped calls/system busy try again later. poor to no coverage at my home. Three days out of the last week, system busy. What gives? When my contract is up I'm switching.Summary: I've been using this phone for 1.5 years and service has steadily slid to poor.I'm speaking not of the phone, but the dropped calls and the system busy message.

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
4
Customer Service:
4
Overall:
5
Overall:
Review Rating: 
0

Would Recommend to a friend.

Pros & Cons

Posted on: March 2nd, 2007 by Michael Smith

The good: Nextel Walkie Talkie, GPS SolutionsThe bad: NothingSummary: Nextel Sprint is the greatest communication solution alive. Nobody else in the marketplace can deliver an instant communication solution like Nextel. I have also implemented a GPS solution that saves my business thousands of dollars monthly. This service pays for itself and provides a return of around 800% monthly. By using Sprint Nextel I continuously put money back into my pocket on a daily basis

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
2
Customer Service:
3
Overall:
1
Overall:
Review Rating: 
0

Would Not Recommend to a friend.

Not a good value

Posted on: February 27th, 2007 by Michelle Canfield

The good: Unlimited incoming, unlimited direct connectThe bad: Crappy internet browser, direct connect has horrible coverage, costSummary: We have been experiencing issues with direct connect for the whole time we've had our phones. We constantly get interruptions and told that the user is busy, ect, even when being in the middle of a conversation. IMO, that nullifies the point of unlimited direct connect.I've used the internet service they offer for 3 months, and I cancelled it. It was horrible. Sites I can log into online no problem, I was unable to on my phone.I hate the text messaging system too. I can recieve text messages, even though I don't want to, and I cannot send any, even though I want to sometimes.Our contracts will be up in April and we're thinking of switching to Centennial.

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
2
Customer Service:
1
Overall:
2
Overall:
Review Rating: 
0

Would Not Recommend to a friend.

Bye Nextel!

Posted on: January 8th, 2007 by D. J. Abbotts

The good: Nation-wide walkie talkieThe bad: Coverage, customer serviceSummary: They treat their long term customers like dirt. I had five phones for my company. At the end of my contract, I will have none.

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
1
Customer Service:
1
Overall:
1
Overall:
Review Rating: 
0

Would Not Recommend to a friend.

Once upon a time...

Posted on: December 19th, 2006 by Anonymous

The good: Nextel was a good company...Then Sprint moved in...The bad: and now we are CONSTANTLY getting dropped calls, "System Busy", "Try Again Later". Summary: The known dead spots are one thing; the roving dead spots keep it entertaining.THE END.

This review is the subjective opinion of the user and not of PhoneDog.com

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