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The good: good service in my areaThe bad: anything bad you can thing of, customer service is horrible!Summary: My phone was "suspended" I tried paying the bill using *3 and it said system unavailable. So then I tried logging on the website to view my account and it said no record found. Then I tried calling customer support twice when I was getting hung up on after waiting forever, I tried online chat and here is that chat session:12:01:38 System Connected to sprint-ap2.cnxchat.com 12:01:39 System Session ID: 2040167 12:01:44 System Please hold and the next available agent will be with you shortly. 12:05:04 System Troy has joined this session!12:05:09 james hi 12:05:09 Troy Thank you for contacting Sprint. My Name is Troy.How may I help you today? 12:05:14 james i cannot log in to sprints website 12:05:53 james hello? 12:07:01 james hellooo? 12:07:05 Troy xxxxxxxx@cac.washington.edu is this active? 12:07:10 james uhm no 12:07:25 james what number is that on??? 12:08:10 Troy no number just city Seattle 12:08:12 james is that on 808-372xxxx 12:09:00 Troy One moment please 12:09:53 james im calling regarding cellphone 12:11:05 Troy What can I help you with James 12:11:47 james i cannot log in to the website 12:11:52 james my number does not show up 12:12:50 Troy I apologize I am unable to access the online server 12:13:03 james hm. thats where my problem is 12:13:18 james i wanted to see my phone bill 12:13:33 james that email address you provided is not on my account correct? 12:14:00 Troy One moment please 12:16:35 Troy Thank you for contacting Sprint. My Name is Troy. How may I help you today? 12:16:48 james you were just talking to me!!!! 12:17:00 Troy that was not your account 12:18:42 james you jsut said "Thank you for contacting Sprint. My Name is Troy. How may I help you today? 12:18:56 james look i cant log on to my account 12:19:01 Troy that was not ment for you 12:20:36 Troy I am unable to access the online server you will need to call account services 888-567-5528 12:22:17 james im done with this. You provide me with no help and the call center hangs up as soon as they pick up.Goodbye.

The good: early night calling, free weekendsThe bad: dropped calls, long customer service waitingSummary: Not that bad of a company, I've been a customer for about two years. The main problem I had was my phone, but Sprint did not make it very well.

The good: ?The bad: customer service is terrible!!!!!!!!Summary: We have had service with sprint for the last 7 years and they were fine to start with but in just the last couple of years the customer service has gotten terrible. The most recent problem we have had is when one of our phones buttons quit working. We don't live very close to the store that does repairs (not all of them do repairs) so we switched the number to an older phone we had which doesn't work very well( drops calls, won't hold a charge well etc )so we could continue to use the line. I took the broken one in when I had time and they told me that they wouldnt fix it b/c it didn't have and active number on it anymore. I explained we paid for insurence on that phone and we needed a working phone on that line b/c it was used for a business line. The phone couldn't be reactived with the number b/c the buttons didn't work so they pretty much told us we were out of luck and could just buy another phone and sign another contract. NEVER! why pay to insure a phone if they will find any excuse not to fix it. This is just one of the many recent problems we have had. Do yourself a favor and don't mess with sprint!!!! oh and They never have the cool new phones either it was like 3 years after the razr phone that everyone wanted came out that they finally got it and by then it sucked compared to everything else.

The good: noneThe bad: everythingSummary: We updated our phones x4 and got the "new & better" ones that were suppose to get better reception. Since this we have had numerous calls dropped, no service, and lots of roaming charges added to our bill, this didn't happen with the old phone. When I called and complained about it they said I must contact service, when I questioned charges on roaming, they told me I had 10 seconds to cancel the call or be charged. "TEN SECONDS".