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The good: Cannot find any redeeming value about Sprint.The bad: Awful customer service, overbilling, no accountability, they simply don't care!Summary: I dropped Verizon 3 years ago thinking it couldn't get any worse, well the worst yet is SPRINT. On January 10,2008 I called them because my phone bill was coming out to more than what I had signed up for after changing my plan in October 2007; I was promised a call within two weeks, it never happened. I called after 3 weeks had passed, i was again promised a call back the following day; again didn't happen. On Sunday February 23, 2008 I finally got a hold of someone, after being transfered 3 times, who I though would help. Her name is Candace and her Sprint employee number is 697044. She confirmed I had been overcharged and would deduct $239 from my account and collected $129 payment; she promised the following: 1)she would get my account squared withing less than four hours 2)would send me an e-mail confirming all the above, NOTHING HAPPENED!! These people get away with lying to customers and nothing happens!! Yesterday 2/29/08 my phone was put out of service and another incompetent idiot from Sprint, a supervisor, told me that there was NO WAY HE COULD CONFIRM or find that other employee who made all these promises, INCREDIBLE, NO ACCOUNTABILITY!! I had a name and an employee number and he wouldn't even attempt to investigate!! I asked to speak to his boss; this lower management dude had the gall to tell me that he was the end of the line, This is the same guy who told me there was no way to find operator Candace 697044! Save your money and agravation,

The good: Great phones, improving service signal coverage, fast web accessThe bad: inconsistent customer serviceSummary: Have had Sprint service for 6 years. Initially service coverage in my rural area had numerous dead spots, but Sprint has steadily improved coverage and signal strength is currently excellent.I changed my plan on each January for the last 4 years. Not any problems until this January 2008 change. Had billing error. Also experienced the very poor kind of customer service voiced by so many others in their reviews.In contacting customer service, two successive times I was either inadvertently? disconnected or hung up on. But the third successive try to contact customer service was a charm. That particular customer service rep actually corrected the billing error (seemed to me that the first two customer service representatives did not know how to make the correction along with their indifference and insensitivity to the "Voice of the Customer".)So, hopefully the next bill will be correct.Apparently, the quality of customer service experience depends greatly upon the particular customer service representative handling the inquiry.One final item regarding contract extension without informing the customer. My contract was extended for one year without my knowledge or informing by Sprint when my phone had to be replaced under an equipment warranty after one year service(warranty I had purchased on sign up from an independent Kiosk provider). I never was informed by Sprint, and found the contact extension a year later when checking on upgrading the replacement phone.

The good: NoneThe bad: EverythingSummary: I have been a Sprint customer for the past seven years. I was a happy camper for the first five, now I'm fleeing them.-Call quality is OK, coverage adequate-Selection of phones is terrible. Nothing new or innovative at all-The words customer service are no longer in their vocabulary-Constant billing problems.-Constant problems accessing my account online.-No incentive to stay with them or upgrade my phone.-All kinds of problems with my current handset and fees, fees, fees when I try to correct.I am so disappointed in them.

The good: Never have had to use Customer Service... It just works all the time. Fastest wireless internet in the US. The bad: NoneSummary: I have used all of the big 3 and have had problems with being over charged with all except Sprint. Sprint's wireless internet rocks! It's the fastest around and they don't get wrapped around the axel when you use the connection to game or stream music and video... Don't try that with Verizon Wireless... They'll can you in a heartbeat!