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The good: admittedly good signal area.The bad: Customer Service is only interested in sprint not the customer.Summary: After Christmas I tried to upgrade my phone. I selected the wrong phone online and had to charge 218.00 on a credit card on Friday 12/28/07. could not get through to C. S. until Monday 12/31/07, when they told me that the phone was already shipped. It did not arrive be cause they did not put the full address on the shipping label. On 1/2/08 I called about the phone and they said it had been returned and I told them to cancel the order. They said OK then shipped the phone to me anyway. On 1/4/08 it arrived and I refused it. On 1/9/08 I called back to verified that they had received it back, but would not credit my credit card till next month. I ask to talk to a C. S. supervisor and he told me that he would take care if it and have the right phone shipped to me right away at the web page price of $49.99 + tax. The phone arrived on 1/11/08 and I cannot activate it because I am $100.99 over my $250.00 spending limit. After spending three hours on the phone with sprint about this I got nothing but "we're sorry about the mess up" and being forwarded to departments that are closed for the weekend.

The good: Decent coverage, 7pm nights.The bad: Awful customer service, incompentent, uncaring, makes me question our entire capitalistic system.Summary: Thanks goodness I'm coming up on my contract expiration (unless, of course, they extended the contract without telling me, like they have to others). Each month is a new surprise, are they going to overcharge me twenty bucks or five hundred? Unfortunately, it's normally closer to the latter. If you sign up with Sprint, plan on spending twenty hours a month on the phone with a foreign customer care rep who doesn't know anything, can't fix anything and doesn't really care.I work for an organization that has approx. 100 cell lines, split up between three carriers (long story as to why) (US Cellular, Alltel, Sprint). I spend five times as much time on Sprint errors versus the others (and Alltel really isn't that good). The best part of this is at the first of each month, I spend ten hours at work taking care of the errors on that account, then spend twenty more in the evenings fixing my personal line.Awful, truly awful service.

The good: they have the Centro which I likeThe bad: Everything else about Sprint and it's foreign customer serviceSummary: I am only with Sprint because my hubbys company is with them and I can get free mobile to mobile. I am working on getting that changed. For the first couple of yrs they were no worse than Cingular who I had to leave when hubby switched companies. Once they merged with Nextel it went to crap. My service area seems to have changed, I drop calls while sitting on my front porch and not moving. i can't even use my phone on the Sprint Campus headquarters here in Kansas City. I smiled as they asked why my phone kept beeping and informed them that I couldn't even get reliable service on their sacred ground.I called customer service for almost a yr and found out they WOULDN'T transfer me to the people who could fix my problem (treo service) and the people in the stores kept telling me to call sprint cause they couldn't fix it either. Problem was solved after THREE phone replacements within a month. 3 phones didn't work? Really? After calling a number of times to countries where I can barely understand their reps ( thanks alot for sending me to pakistan....thanks alot.), repeated requests to talk to a supervisor, more apologies ( i told them to stop wasting my time apologizing and transfer me since they really weren't sorry and I was getting angry) and MANY attemts to acess my account online and thru the automated service I find that they have put my account on temp hold for a reason that I have nothing to do with. My bill isn't due for a few more days yet they say it has to be paid before I can use it. They cut off any ability to access your acount thru any other measure other than their crappy customer service line. How can I pay if I can't even get to it. And it wasn't even my fault. But they don't care cause your phone is off and they have you by the cajones and they want your money and if you don't pay they will charge you more, cut off your ability to fix your service and stick you with an erroneous disconnect fee since they renewed your contract without your permission. Not my fault your crappy phone wouldn't work.STAY AWAY FROM SPRINT!! They are the devil.

The good: Never had a dropped call.The bad: Can't think of any at this time.Summary: Once the initial sign-up agreement was taken care of, meaning once the billing got straighened out in the beginning of my contract, I have had no problems what-so-ever. I use my cell for mostly when I travel and emergencies so I don't give my number to everyone, just those that I feel need to have it. So far, after almost two years, I have no complaints.