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The good: No dropped calls, nighttime minutes that start at 7pm.The bad: Copious amounts.Summary: I've had sprint for roughly five years, with no major problems. About a year ago, I got a new phone. And about a month ago, the new phone broke, told me it was searching for service, couldn't make or receive calls. I called customer service, they told me it was the tower, it would fix itself.I called customer service several more times with equally stupid results. They don't keep track of what they've already tried at all, so they basically do the same stupid things every time you call, and then tell you it must be a problem on their end, call back if it isn't fixed.Took the phone to the store. They were rude to me, asked why I hadn't brought it in sooner, wanted me to wait in the store for an hour while they looked at it. Said they fixed it. Gave it back. Was back within two days with the same issue.They replaced the phone (which had been brand-new, when I purchased it), with a refurbished phone. Called customer service when my bill came and told them I wanted the time I couldn't use my phone taken off my bill. They took ~9$ off - not even a quarter of my bill, when I couldn't use my phone for a quarter of a month.Called back. Told them I couldn't use the internet. Tried the same stupid things. Voice mail box broken. Makes twenty-thirty repeat messages for every message someone leaves. They tell me I need to pay the 50$ insurance deductible for a new phone - say they'll credit my account. They tried to fix my voicemail and ended up just shutting the whole thing off.New phone arrives. Will not activate. Once it's finally activated, same internet error. Same voicemail problem. Call back. They tell me they'll send me a new, different phone that I'm not sure is even comparable to the phone I had. It has not arrived yet.I tried to go to the Sprint store in Champaign, Illinois, but since I lived in the St. Louis area before, I apparently had a SPECIAL number, and they were unable to assist me at all. I apparently can't even make a payment at that store.In total, I've probably spent at least twenty hours on the customer service line, at least ten of those on hold, nothing has been fixed, it's been a month and a half.Also, any time I've ever tried to adjust anything on my plan, they've auto renewed my contract, which is ridiculous.I've never had so much trouble with ANYTHING in my entire life. I'm heading to the St. Louis area this weekend, guess I will stop in their store, and if it's not fixed within the hour I arrive, I will be canceling my plan and switching to a different service.

The good: Phone service is good.The bad: Customer Service is horrendousSummary: C.S. is very friendly. You ask them to take care of an issue and they never get it right. Spent way too many hours on the phone with them that is why I can't wait to get rid of Sprint.

I was very exited to upgrade my phone for free with Sprint PCS, the only requirement was to renew my contract for 2 years. I do not have any issue with that.A few days later after I place my order I receive a call from Sprint Rep to notify me the phone I ordered was no longer in stock, then I told the rep to cancel my order.I called back and spoke to a Customer Service rep and I ask if my contract expiration date is the same I had before I place the order, rep told me it has been renew for 2 more years I nothing they can do about.

The good: Right now I cannot think of any.The bad: Poor website, poor (cannot understand most of the time) customer service, phones kind of suck...Summary: First of all, I was with Nextel for about four years and just recently switched over to Sprint. My husband and I wanted to check on new phones because he was out of contract, ready to cancel, but decided to try out a hybrid phone for free for a month , because they wanted to keep his service, and I purchased one as well. They sent us phones that did not work in our area! You think they would have a program that shows phones that work in the area they are dealing with when working in sales. So, somehow, my husband's contract was renewed for trying out a new phone so we had to wait until they received the phones back and credited them to our account until he could get another phone. That was nearly two months ago which they say it takes about two billing cycles to get credit. It was not even our fault that we were sent the wrong phones! I realize they need to make sure that we did not keep the phones but we deserve a little slack. Keep in mind, while communicating with the representatives from Nextel/Sprint while all this was going on, sometimes I could not understand what they were saying and other times I got transferred over and over again to the wrong departments. I went ahead and bought another phone thinking things would improve, which Sprint nicely talked me into getting another line, my fault, but I was still getting charged for my other phone, so the smart thing to do was cancel that line. However, even though Nextel and Sprint have merged, although not completed, I still got charged the early termination fee. As far as their website goes, I just tried the other day to register my husband's phone so that we could pay our bill online, but kept getting rerouted to Sprint's main page. That is not the first time I have had issues with the website either.