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The good: NONEThe bad: SeveralSummary: I got Sprint service in Jun 2006. I paid a fortune for the Palm 700p phone. I have nothing but problems. The phone cord did not work, when I complained the manager of the store gave me a run around until I escalated the problem to area manager, I was given a new cord. I had no connection whatsoever in my home. The customer service went in circle unable to resolve the issue and I am stuck in a 2 yr contract. Last night I logged into my Sprint online account and discovered that my contract date is extended by 5 months. When I called in customer service, Veronica at the other end was extremely rude and they put me into the regular queue when I requested to speak with a Supervisor. The original contract that I signed clearly states the early termination fee $150 but she insisted that it was $200. Extremely bad bad service. I normally do not give bad reviews but this one deserved it.

The good: I like the Contacts, Notes applications, and Love the Bubble Breaker game that came with the phone.The bad: Where do I start. Signal strength makes the cell phone function of this phone absolutely useless. Customer service runs a close second.Summary: I purchased the PCS PPC-6700 from Sprint in July of last year, (2006) after the poor customer service I had received from Verizon. By Choosing Sprint I could not have made a worse decision. Living on Whidbey Island in the Northwest corner of Washington State this cell phone is absolutely useless. Because of the weak signal strength I drop more than 50% of all calls made from inside any building. When the calls are not dropped, they are so spotty and of such poor quality that I must step outdoors to find a location with adequate signal strength. Living near a Naval Air base I have to contend with aircraft or road noise from passing cars to have a conversation. Oh, did I fail to mention that we also get a fair amount of rain during the fall and winter months here in the Northwest. Standing in the rain to make stable non-dropped calls is not my idea of good service. My only other option is to use my land lines.I contacted Sprint customer service to inquire about a solution to these problems. Their solution is as follows. They recommended that I purchase a ?zBoost YX510 Dual-Band Signal Booster? from my local Radio Shack at a cost of $399.99. If I were to choose that option they were willing to give me a discount on my monthly billing for six months Well, needless to say I couldn?t wait to run out and purchase that $400.00 signal booster and add it to the $349.00 PPC 6700 phone I had already paid for. I?m now at $749.00 for my phone and the equipment to make it useable. Oh, there I go again. I almost forgot one the most important new features I would have if I had chosen to use their recommended solution. Since that new handy-dandy Dual-Band signal booster is considered a base station I would have to set it up in some stationary location, thus converting my once mobile telephone into basically a land line phone using a cellular network.But wait, there?s more!Oh Irony of Irony?s. Just when you think that things can?t possibly get any weirder, I received a call from a Sprint Wireless sales person, she had a beautiful voice, telling me of an improved phone package they were now offering. It included a new smart phone upgrade for just $49.00. Her sultry voice had put me into a swoon, and just as I was about to say yes, my phone dropped the call.

The good: NOTHINGThe bad: The worst customer service I've ever experienced.Summary: I tried using their toll free number and found myself being disconnected numerous times and being connected to people who could only read from a script like a robot. I spent hours trying to disconnect my service. They continued sending me bills for services I didn't have. It took months and threats of legal action to get it taken care of. It was a total nightmare. I wouldn't wish Sprint on my worst enemy. They're the worst phone company I've ever had the displeasure of dealing with. I honestly don't understand how they stay in business or keep from being prosecuted.

The good: I've used Sprint for 8 years and have had no problems.The bad: The first time at their store, wondering why I was not being waited on, I finally realized a computer was there to greet you and you were to type your name in to be "put in line" for a CSR.Summary: I've always reached an informed, English speaking CSR. I rarely have dropped calls or go into "roam" (except at Target for some reason, but not during several road trips from FL to OH). FYI: I've changed my plan several times (usually adding more minutes) and every time I do, the 2-yr. contract is renewed from that point on. I share with my 16-year-old who normally has over 1,000 text messages and 500 calls a month. I added $15 for unlimited texting (vs. $.15 per message) to her phone and a $7 warranty, as she has broken several phones. When her phone was stolen in January, I made a phone call and a new (refurbished) phone arrived within days. One time the store promised I would not be charged a $36 activation fee. When it showed up on my bill and I called to complain, the CSR sent me a text message telling me how to get out of paying the $36. (He said he couldn't "tell" me this on the phone - wild, huh? He probably doesn't work there anymore!) I found this website by Googling Sprint and "Fair and Flexible" as I suspected it was cancelled and my contract will be up in a few months. If I have to go back to "guessing" how many minutes we'll be using per month, I may end up changing carriers as our minute situation seems to change from month to month and I refuse to pay $45 vs. $5 for 100 more minutes. (P.S.: I started [in 1999] with one phone w/60 minutes at about $30/month. This last bill [04/07] was $134. w/2 phones: 926 anytime min., 894 nite/wkend min., 348 Sprint to Sprint min., $15 for daughter's text messages, $7 for her warranty, $5 for anytime minutes starting at 7:00 p.m.; $4.20 for my text messaging, and $1.79 for a 411 call. [Hope this helps.])