I rarely make voice calls and do only minimal text messaging. I'm usually within range of wifi service, but I wanted to finally upgrade my pay-per-minute dumb phone to something smarter, mostly for some data access while away from home and the occasional voice or SMS message. So I didn't want some monthly plan that would cost a lot for a bunch of voice minutes I'm never going to use. Tello had very good plan options and low-cost per-minute and per-MB rates. I chose the "bring your own phone" setup and bought an unlocked Motorola G4 Play (Android). Then I ordered a SIM card and a pay-as-you-go balance of $20. Installing the SIM card and activating the phone on the cell network via Tello's website was a piece of cake. Then I called Tello to port my existing dumb-phone number to the new phone. The service agent was very helpful and friendly, and my old number was ported without any problems (I think I called on a Friday, and it did take a couple of "business" days to complete the process). I've only been on Tello for a few weeks now, but I'm quite happy with everything so far. The pay-as-you-go data plan suits my needs very well, and after fiddling with some Android settings to reduce cell-network background data usage, I think I can probably go several months at a time before topping up my balance. I deducted one star for service quality only because I don't know how the Sprint coverage will be outside my home area (NY metro area).
I just joined a few days ago, with idea of possibly retrieving a phone number from a former provider Tello contacted me quickly by email that I gave them incorrect information, that phone was not associated with that number, but number was available. Spoke to a support rep the next day, and despite the complication of the issue, he calmly worked through it, and with escalation to another support level, I was able to port my old number to another unlocked phone. In addition to this, the tello app can be used with wifi alone to make calls, and you can see your usage. The phone quality is excellent, unlike the mvno I ported from. So I very much recommend this company as a Sprint service provider.
My first cell phone (3 months now)--Tello had to teach me everything about mobile phones. Tello responds reliably and quickly at ALL times; importantly, the information is CORRECT AND HELPFUL. Compared to other merchants, this is the best support I have seen.
I just learned of Tello recently to accommodate a phone plan for my father who needs unlimited talk and text, but no data. I'm blown away by the configuration Tello offers, the low prices, and the AMAZING customer support. No other carrier has a competing plan that doesn't use data. The website is super easy to use, the FAQ is thorough, and again, the customer service is just outstanding. Very pleased with Tello and their team. Return policy is top notch, and they have a decent selection of phones to choose from unlocked or they support bring your own device. My only feedback is that I'd like to see a better "Activity" log when logged into their web portal. Thank you! Will be an avid customer and might move my own plan over.
My phone suddenly was not making outgoing calls, and all of my texts failed. Because of that, I couldn't call customer service, so I sent an email. I very much appreciated that the customer service rep actually read my email, tried to leave a voice message to check if I could receive any calls and then sent an email informing me that, no, I could not receive calls in addition to being unable to make them, and also gave me the information that I needed to restart my service. And even though my response was via email, it came in just a few hours - very prompt!
Don't know why this phone isn't in the best phones of the year. I bought this phone because I was looking for an alternative to the note 7(best phone ever). So, the v20 is a great phone, I love the camera and the settings. You glide in the v20! It's fast and you can play your games without any glith. I think this phone needs to be more appreciated and in the best smartphones list of 2016.
The last expensive most flexible phone plans. Also very good customer service. I have had Tello for a few months now and have been very happy. The only downside is the Sprint network which can be limited depending on your area.
I already recommended Tello to two people yesterday, based on rates, and on customer service, and no penalty fees for late payment, and on the fact that I called their customer service and somebody answered right away, I waited no longer than a minute.
What can I say? I've had several cell phones over the years going back as far as the late 80s both for business and for personal use. Sometimes I had no choice which cell service I could use because the company I worked for determined that. For my personal use of course I selected the carrier. I've experienced quite a range of carriers and levels of service. After being on Tello now for almost a year I can attest to the fact that Tello has the best customer service I have had the pleasure to encounter. My wife and I have two lines with Tello and we both enjoy the same quality of phone clarity and performance that we had with our prior Sprint accounts while the cost has been reduced by almost 75%. If there is one thing that stands out to me about Tello, it is their customer service. It is far and away the best I've experienced with any of the phone services I've used. I looked far and wide for less expensive but quality phone service and picked Tello after after a lot of research. Easy to setup and adjust your levels anytime you wish, extremely competitive pricing, an stellar customer service. You won't be disappointed with Tello. John B.
I've been using Tello for about 6 months now - I switched from Sprint because I didn't want to pay $50 per month anymore. I've been really happy with Tello - the prices are reasonably priced, there are no hidden fees, and the customer service has been great. Worth checking out!
I use a basic flip phone and wanted the cheapest plan I could find. Tello is the only service I have found with such an incredible rate. I paid only 8 dollars for my phone bill this month and that gave me unlimited texting with 200 minutes of talk time. So far the minutes are plenty and I can always get more later for just a small amount more on my bill. I am overly impressed. AND THE CUSTOMER SERVICE HAS BEEN SUPER!!! I am very excited to see this group take off and help a lot of people out with affordable phone plans! -Ben in New Mexico
I switched to Tello a few months ago and I am totally happy. I make my own plan with as much data I want, the price is very low (compared to others) and their customer service is really good.
This is truly a fast and perfect mobile for a person who needs things to be done fast and efficiently! I highly recommend it!
I have been a very loyal customer to MetroPCS for at least 10 years. Boy, have they grown UP and have come a Very Long Way from being a provider whereby at one time Your Service would only work if You Were In A Certain Region of the State. When I first had the service back in the early 2000's out in Southern Florida, the service would work from for example, Miami up to around the Tampa area and then it would shut off until You got back into their coverage area. That Was Then, This Is Now! Today, the Service Covers practically the Whole United States which Now Includes Canada (my country) Yippee and Mexico depending on which type of Service You are paying for. Like I Said, MetroPCS has really Made Some Very Powerful and Positive Changes! In Addition, Now They Even Offer IPhone Services for the Same Price as an Android. Wow! I am Very Proud to be their Loyal Customer! I will Gladly give and provide a Very Good Reference, Letter Of Recommendation and Commendation to anybody who asks ME for one. No Problem! I want to also provide a Personal Commendation and High Recommendation to Alex out of the MetroPCS Corporate Store located at: 3700 South La Brea Avenue, Los Angeles, California 90016 who has known me for at least Seven (7) years + and has Provided ME with Outstanding and Top Class Customer Care Service whenever I need it! I also want to add an Extra Commendation and Recommendation to Richard, in their Southern California Corporate Offices for All Of His Hard Work, Patience and Efforts that he has Made and Built Towards ME at Keeping Me As His Very Happy And Loyal Customer as well! You see, it is people like Alex and Richard who Keep MetroPCS Strong, Alive, Healthy and Well! No Wonder Why They Have Been A Smash Hit For Years! I want to personally Nominate MetroPCS for The Top Cellular Provider Of The Year Award! Thank you for Your Wonderful First Rated, Number One Services That You Have Provided To Myself As Well To Millions Of Customers Out There! Sincerely yours, Howard Paul Shore Loyal MetroPCS Customer Volunteer Spokesman For The Company /HPS
I have the On5 for a month now and I have to say that it is a very good budget phone. I went with Metro PCS on a switch deal and got the On5 for FREE! The audio in the earpiece and the speakerphone is superb. I like the "extra volume" feature especially in outdoor settings. It comes out of the box with Android 6.0.1 installed. The HD display is pretty good for a TFT display. The responsiveness of the touch screen is laggy sometimes. But it is not an AMOLED display, so it is good enough. The battery lasts longer than I expected. I still have about 80% at days end with light to moderate usage. The phone did freeze on me once so far, I will continue to monitor. The headphone audio with the supplied music effects is nice sounding with my music or on I-Heart. The camera is a bit better than previous phones with a 5 MP Main and 2 MP front selfie, I need to play with the camera some more. Overall, I am pleased with the phone. I elected to get a screen protector and a hard case which I recommend since the On5 does not have Gorilla Glass. There is no notification LED, but there is a camera flash and vibrate feature for notifications
Here's the thing....The ZTE Axon 7 comes with a sort of stock set of apps and it's own apps. So, replace their Text message horror, with Google Messenger, and the Default Launchers (there's 2) with one of your choice, mine is LLauncher, and you have a pretty damn fine phone that competes, compares, and can even best phones that are twice the price! So why is the phone not even on the list to be voted on here on Phonedog?? Shoulder shrug....Because it doesn't have some flashy announcement like everything Galaxy does?? This phone has the same exact Processor/amount of Ram, an SD Card slot, and even has much better audio output(Front Facing Stereo speakers). The sound is the best I've ever heard in a cell phone. The ring volume has been so loud and distracting while I'm working that I had to reduce it to about 15% volume. Even the Notifications had to go down 80% in volume! The display(2560 x 1440p quad HD) is the best I've ever had and seen. Crisp, clear and without issues. The camera shines...ok, that will be the place Samsung can best it, but not to the tune of $400 extra $$'s. No way. The camera will still be stellar for most everyone with full manual controls for those who like to tinker, and the call quality has been clean and clear. The signal strength has been good, but in the areas I know are low on ATT signal...which really are very few, the Axon 7 struggled a little bit. Still, not a daily problem. Oh, it has a SD Card Slot, and room for 2 sim cards for 2 lines if you forgo the SD Card....which is easy to do when you have 64gb's built in! It's a shame most people who look for new phones will get suckered in by the Big Red, Blue, and Purple....Yes, they only charge people $29 a month for their Galaxy of Phones! for only 30 months! Stupid me paying only $399 for the Axon 7 and $35 a month for 2.5 gigs at Cricket...$45 if I wanted 5 gigs. In a world of ridiculous pricing on Top notch phones....I'm looking at you Samsung......Here is a solid alternative to em all! Now everyone vote for this thing and take Sammy Down!!!
I have had boost a couple of different times and have always been very happy with it. The service is on the Sprint network so it's very reliable and I have never had a dropped call or area where I have no service. What I especially like about boost is there customer service they always take the time to listen to what I have to say and even though they are even though English as their second language customer service representatives are always very polite do their best to be helpful and ask questions until they figure out what I need. Boost policy is to go out of their way to satisfy customers. It's good to see that level of customer service nowadays, it is so rare.
I have had boost a couple of different times and have always been very happy with it. The service is on the Sprint network so it's very reliable and I have never had a dropped call Lori area where I have no service. What I specially like about boost is there customer service they always take the time to listen to what I have to say and even though they are even though English as their second language customer service representatives are always very polite do their best to be helpful and ask questions until they figure out what I need. Boost policy is to go out of their way to satisfy customers. It's good to see that level of customer service nowadays, it is so rare.
Horrible service!!!!! Customer Service told me that I have to wait 24 hours for them to complete the transfer. After waiting for over 24 hours for my number to be transferred. Net 10 service rep., TIFONA insisted I stayed on the line with her UNTIL THE PROCESS IS complete. After waiting online over with her over FEW hours. I was disconnected by this rep., TIFONA and the transfer was not completed. STAY AWAY FROM NET 10 SERVICE UNTIL THEIR MANAGEMENT IMPROVES THEIR SERVICE!!!!!!!
Read Many of the Reviews and you will find the Same Story. Call, speak to the most friendly, and the Single Most Uninformed people on the planet. If you read all the details of a phone or all the details of a calling plan, or Data plan, You will know more than any of the people on the phone. I NEVER, NEVER, EVER, call on the phone, because you will be promised ". . ." You name the benefit. When you get the Service or Billing, it will be different than you were told, 99% of the time. Call for help and you say, but I was told ". . ." and they say prove it. You got No Evidence. Now I go on line and Chat about a specific service or plan. I get them to put it in writing, I question what I understand, then I copy and paste the chat to a Word Doc then I can refer back any time. At the top of the chat you can have the chat E-Mailed to an E-mail address. Do it, and copy and paste the E-mail Chat to a Word Doc. Even when you get it in writing Management will apologize and be sorry then the Verizon person on the chat misinformed you. When you have a problem to fix, go on line to a chat, and ask the person who comes on the chat if a "Supervisor" is available, because I only want to go over this once. Keep asking till you are transferred to a Supervisor. Copy and Paste what you were told and ask "Why" was I not given what I was promised? They will offer you an apology, and a 'small discount' to satisfy your being lied to. Never, Never EVER, accept the 1st Offer! When you are ask to review the contact, Write the most negative review you can think of. Detail every promise by quoting what you were told. Sometimes with a Negative Review you will get a call back from a Supervisor. Whatever they offer, Don't take the 1st Offer, There will be more. Always! No matter what they offer, Ask them to put it in writing and send you an E-mail, Documenting Specifically what the promised solution is. Even When I get it in writing, I can NEVER, EVER, NEVER, Believe what I am told until I see the specific Plan, Service, or Billing. Fool me once Your Fault, Fool me Twice My Fault. The definition of Insane is: Keep Doing the Same Thing and Expecting Different Results. I must be the MOST Insane person on the planet, because I Keep Doing the Same Thing: Believing What I am told by Verizon, and Expecting it to be True. If I ever find a company that has better coverage in rural places, Simply I am GONE !