I have been a loyal customer with Sprint for over 10 years now. I had never had any major issue with them. By the end of March, I received a mail stating I could upgrade to the newest phone, Galaxy S9 for free. So, I inquired as I had recently upgraded to the Galaxy S8. I was informed that it was a special offer, so I decided to go ahead and get the latest and greatest. I ordered online and picked it up at the store. I asked the rep at the store if I could return the phone there and they indicated I would receive a return package on my mail. I waited about two weeks and I never got the return package. I contacted sprint couple time inquiring about this, they told me they would send it. Finally, I got not one but two return packages. By mid-April I finally sent the phone back. Luckily, I took a picture of the phone in good condition and the label I got from sprint. Later, I saw the phone was delivered to Sprint on April 20th. All looked like was set and done. To my great surprise when I saw my bill for the month of May, and a charge on my credit account for over 500 dollars! I immediately contacted Sprint via chat and they said they hadn't received the phone. I was totally outraged. They said they would investigate and let me know. I keep insisting over the following few days about a resolution and the immediate credit back to my bank credit card. I provided the UPS tracking number indicating the package was delivered on April 20th (OVER A MONTH AGO!) On April 6th, I got a text stating their records indicated they didn't receive anything. At this point I was really pissed off! I contacted them again the following day and I expressed my frustration in how this is being handled. I guess that finally got their attention because the rep told me they had found the phone now (how convenient!). They said they applied a credit on my Sprint account, which is ok, but what about the charge on my credit card that had already been applied? They opened another case to check with the financial department to investigate and give me a credit on my actual credit card. What the heck!? This shouldn't had happened to begin with. Why am I responsible for an incompetent warehouse management that misplaces and/or doesn't update the records accordingly? And why before charging my credit card I was not warned that it would happen? Shouldn't Sprint had investigated before applying the charge? Now I am waiting for a prompt resolution, which they said it would take up to 7 days. Had I known that doing an online upgrade was going to be such a pain the a** I would've never done it! Sprint, I think you need to review your processes and make sure the warehouse updated the records in a timely manner, and before charging a loyal customer talk to them to figure it out! I am so frustrated with all the waste of time and effort to get this resolved, that I am truly considering changing phone companies. More to come…
The ability to send in data from The monthly, anonymous phone activity to the samsong team. Who helps adapt my phone to best help my daily life, is truly helpful. It adapts to your daily activities and helps you in small unexpected ways, so thankyou. In a day, you bettered my life
iPhone X designed this stupidest default feature of magnifying. The magnifying box blocks everything and zoom out pop up sometimes works while other times don’t. You can’t even turn it off in settings since it’s in a way. I don’t understand why apple set up this feature in default while users can decide on their own for this selection.
I've been with Boost for 5yrs now and Ive recommended them to most amyone. I'd rather be with boost then new companies or places that make u have a contract to use they're services. I usually get good reception with any phone I've had. Almost always Friendly wither on phone or in person.
How come iPhone X gets hot when play game for periods like 1-2 hours? Then it gets slower! I play game with my phone for long periods of time like more than 1h, then battery gets low then put on charge when put it on charge noticed it get hot. If you tough the back of the phone it’s hot! Compare to other phone like the 6plus this is hotter!!
I bought a brand new Iphone off EBAY. I tried to activate online, but it wouldnt finish. I chatted online with customer service and they apologised and asked me to go to a sprint store. The lady at Spring was RUDE, UNPROFESSIONAL and didnt want anything to do except sell me another new PHONE. I went home and called the people that sold me the phone, and they gave me info to activate it. I went online and chatted with a very nice lady whom got me activated and helped me erase stuff on my old phone. The retail lady in WATERFORD CT needs to go to training as her actions are bad for sprint .
I had to buy a new phone and I stopped in 2 wks ago to get a estimate on how much I would need because I am on a budget. The salesman was very helpful and answered all my questions. I did not feel pressured in purchasing a phone. I had 2 phones to compare and he was very helpful. I went to buy my phone 2 wks later and I told that salesman that I already knew what I was buying. Absolutely no pressure and was very helpful. Will be returning.
My old phone died so I used it as an opportunity to get a new phone. I did not know that it is wise to call TracFone first to verify the minutes remaining on your old phone in order to ensure a smooth transfer. As a consequence, they lost 700 minutes from the old phone. One tech guy that I worked with actually told me how many minutes remained on the old phone before they started disavowing any knowledge of the minutes. On the positive side, I did not lose my airtime. TracFone only keeps records for 30 days (according to the tech guy) so it was not possible to audit my phone usage to verify actual remaining minutes. It's a cheap phone and you get very limited technical support. That's life. I still recommend TracFone if you want a cheap phone - you have to buy lots of minutes to get cost per call down to a reasonable price. But, don't assume the system works - call first before re[lacing a phone to verify airtime and service ending date.
I bought this phone as a cheaper alternative to an iPhone. I was looking into some good android devices with a decent price tag and specs, and ultimately decided on an X Charge from LG. The 5.5" display is what appealed the most to me, as I was coming from a rather small iPhone 5c, and it is still what I love the most about the phone. Everything is quite clear on the screen. What I disliked the most about the phone, although there isn't much, would definitely be the lack of internal storage, the speaker being on the back, and the camera. I have to turn my phone over to hear the music clearly when playing it aloud, and as a person who loves acquiring apps and music, it would have helped to have more space. There is a lot of pre-installed bloatware that I expected, though not to that extent. It took up at least half of the 16GB that comes with the phone! The front-facing camera is muddy and without the flash effect, photos would be much worse. That being said, I have quite a few positive things to say about the X Charge. The battery life is amazing, I can go a full day of usage without dropping below 50%; a major plus coming from my iPhone 5c which died after 5-6 hours of continuous use. The X Charge has a very simplistic feel to it, with customizable EVERYTHING. I appreciate being able to tinker with just about everything on the phone, from the home screen to the app settings. The back-facing camera is good, just right for videos and idle pictures. The X Charge's slim design and lightness make it very visually appealing, at least to me. All in all, for the money, I'm satisfied.
I have had Boost now for 5 yrs, and also AT&T the boost phone and service has worked flawlessly, so no complaints whats so ever. Now for my AT&T service is just the opposite, drop calls and staff always telling me my phone is to old 2 days after i buy it. So as far as I'm concerned Boost Mobile is the ultimate provider even though they are owned by Sprint.
This is the worst company that I've ever dealt with. Only getting one star because I can't leave zero. Each representative passes the buck to the next. Every rep you speak too gives different information, each claiming that THEY know what they're talking about and the rep you spoke with previously didn't know what they were talking about. Spent 30 minutes on the phone with one today who said they couldn't find my account anywhere only to find after getting transferred to a supervisor that he was spelling my name wrong! Onto the rep. who told me, once they spelled my name correctly, that I was giving them the wrong pin to verify my account. Seems she was entering the pin onto someone else's account. After 90 minutes, they got the spelling and account correct. At that point, I was told the incorrect PUK number to access my phone, which had been disconnected and not used for six months (I was preparing to sell it and didn't want to hand off a useless paperweight to buyer, so was making sure it was unlocked); and on my next 3 hour call to them found out that the PUK number she was giving me was for the phone I had lost 2 years ago!!!!! So now my attempts to correctly enter the PUK number was counting down and I had only 4 attempts left. Now the supervisor tells me that if I only want to use the phone as a tablet with WIFI only, I don't need a SIM card. So I popped it out and guess what the phone says? "Please insert a SIM card". Back on the phone for another 2 hours and this "supervisor" is getting snippy with me and telling me that she's only trying to help me, as if my annoyance with all of the runaround was undue. Spent over $700.00 on a phone, was completely paid off with a zero balance and yet this phone is apparently still under their control! Go ahead and sign up with Sprint if you enjoy incompetence, deception, lack of accountability, and hours spent on hold.
I was originally with MCI until Verizon bought them out. That's how long I've been with them 20+ years. I live in a rural area where there is minimal coverage. I even bought their extender. (Hah what a joke that was) The last phones I bought from them were the LG G3. This was on their recommendation. The G3's did not have advanced calling on them. So I spent the next 24 months in calling hell. Guess what, none of the tech people on the phone or in any of their stores could figure it out until I paid the phones off. They then wanted me to buy new phones that would do WiFi calling and should pay them some more money to continue with their lousy service. I went to T-Mobile while continuing for a month more of Verizon service. When they wanted to tell me how bad T-Mobile service was I had my fact in hand. I went all the places I normally do: Verizon in the one stretch of the road I travel (3.50 miles)twice a day-call dropped 4 times. T-Mobile once. When I get to the end of my street if I make a right or left turn- Verizon always drops call. T-Mobile didn't. I loved it when I was trying to tell my neighbor about T-Mobile from my Verizon phone the call dropped 4 times during the 5 minute call. I waited till I got my T-Mobile phone to tell her more about T-Mobile and the phone didn't drop once. I wanted to do a commercial for Verizon, (remember the can you hear me now?) Only my ending was different from theirs. mine was he** no. I loved it, when I called Verizon to tell them I was cancelling with them, while the gentleman was telling me why I should stay the call dropped. He called me back and I said, oh this is why you were saying I should stay with you because with T-Mobile I would have dropped calls? Even with a bad phone which they are replacing I have only had 2 dropped calls with T-Mobile in the month with them. No call I made with Verizon did not result with a least 1 dropped call. I have found the people at T-Mobile to be amazing. They are always happy to talk to you and are very welcoming. I found this to be a hit and miss thing with their customer care at Verizon. In fact when I was cancelling the different lines with them some were down right nasty. I had 4 of us on my plan. Verizon gets offended when you want to leave. They expect you to stay, even though they cost more, service sucks, which they do apologize for quite nicely for. (they don't fix it just apologize for it) I had the opportunity to speak with a gentleman at T-Mobile named David who is probably the nicest person I have had the pleasure to deal with in my 64 years. My brother who was also with Verizon wrote a letter to the CEO. He did get a reply back. The CEO said we are sorry we cost more for less services but we are going to charge you $73.00 more than T-Mobile a month anyway. Both of were 20+ year customers who paid on time. They never had to chase us for money but we have to beg for the services we paid for to work. I urge people out there to try out T-Mobile. Do what I did keep your service with Verizon and try T-Mobile. I went from paying $157.37 with 6 gigs of data to $100.00 with 2 new phones and 2 new phones with T-Mobile.
I find myself charging it twice a day, compared to my old edge 7, I much prefer the edge 7 over battery life. No update on the Areo 8.0 in the UK either which also sucks. Phone is a good all round phone but canny help dis the phone for the battery life. Should be able to cut out the apps we don't use for life of battery, them just being there I think kills it. For the expensive of the phone they should have sorted battery life, they put 3600 in the edge but failed to do the seem in the s8, phones are meant to be better than the old phones are they not? Time to get with the time Samsung, more battery power please!!!
I visited the Providence Place Mall Metro PCS, to purchase a phone for my son. I had Kyle help with my purchase, he was absoulty fabulous&helped me in such a friendly and warm manner. Had an issue with the phone&brought it back&Kyle helped me again&tried to fix the issue with the phone,Kyle couldn't so he gave me another cell for my son&set it all up and made sure everything was working properly.. Best experience&best help ever from Kyle at Metro. I've been a Metro customer for several yrs... Thank you Kyle..
I have not seen a smart phone camera to date that compares to the s8 main camera. It is without a doubt the best camera in a smart phone i've ever seen to date. The pics it can take are amazing and just as good as my $5000 camera i use for professional photography. It blows away apple in my opinion, Yes apple has some decent phones but ISO is not quite a computer if you ask me they can't be plugged into any PC without having to download itunes which comes with malware that you don't know your installing on your PC and can damage some pc's. It also installs some other apps you don't know your getting that can cause serious issues with system settings in the PC if its not an apple. Androids can be plugged into any PC without a problem with no software to clog up your PC. The processor is killer, 4 gig off ram! And I was sold on the camera immediately. Being in a dark room or outside at night the pictures are crystal clear and can be adjusted with the pro setting it can take some time to figure out if you are not a photographer but still very user friendly.The battery is OK but if you don't have a app killer constantly killing background apps it will drain your battery pretty quick. But this can be controlled, Power battery is my most recommended app killer that keeps apps closed and keeps tabs on the battery. It really does not need any cleaner apps since one is built in. I can't wait for the s9 to come out they are both going to be around the same price? the s8 and s9 at least for a while. I give the s8 5 stars!!!
I've never been more upset with my phone. Got my 2nd replacement yesterday and today having even worst problems. The power button won't register and allow me to wake my phone. I had missed two called because my phone won't wake up. 3 phones all together. But luckily cricket is sending me a brand new phone this time. No referbished. We shall see.
Compared to the Stylo 3 and 3 Plus dinner screen and tinnier audio quality Samsung Galaxy Perx J7 Perx is a gem. I'd prefer 32-64 GB storage but beyond that, BEAUTIFUL!
i made a plan to buy a phone with one of the employees there named Jacob. it was over the span of 3-4 days because of my financial situation. i was able to purchase a phone and whilst we moved through the transaction and the phone migration process (as i was coming from a different service) he was able to keep me engaged and talk to me about just about anything.it didnt feel like i was making a transaction, it felt like i was having a conversation with a friend.
I lost my iPhone 7 and AT&T wanted $650 to replace it. I bought this phone at Walmart for $39.00. It looks like my iPhone, has all the functions of my iPhone, is just as fast as my iPhone. Quite frankly I don't know why anyone would pay $650 for an iPhone when they can get this one for $39.
Wonderful creation by Nokia company it was my grand pleasure to make this my dream to buy this excellent phone as soon as possible Wonderful